Summary
Overview
Work History
Education
Skills
Timeline
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Emma Cook

Georgetown

Summary

Results-driven hospitality professional with a proven ability to elevate team performance and enhance customer satisfaction. Valuable experience in managing shifts, training staff, and maintaining high service standards. Recognized for strong teamwork, adaptability, and exceptional problem-solving skills.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

Starbucks
05.2024 - 06.2025
  • Efficiently multitasked by managing customer orders, supervising staff, and addressing operational challenges, quickly resolving issues to maintain seamless service during peak hours (80-100 customers/half-hour period).
  • Trained new baristas, fostering a collaborative environment and maintaining compliance with company standards.
  • Provided exceptional customer care by fostering connections, addressing their needs, and creating a welcoming guest experience.
  • Handled cash management duties, including opening/closing registers, preparing bank deposits, and ensuring accuracy in daily financial reporting.
  • Mediated and resolved conflicts between team members and customers, maintaining a positive and professional environment while ensuring smooth store operations.
  • Managed inventory control, restocking, and supply orders to maintain store efficiency and minimize shortages.

Barista

Starbucks
01.2023 - 05.2024
  • Delivered excellent customer service by engaging with guests, taking accurate orders, and personalizing the experience to enhance customer satisfaction.
  • Prepared and served a variety of handcrafted beverages (over 100/ hour) and food items while adhering to company quality standards and health regulations.
  • Assisted in training new baristas on beverage preparation, company policies, and customer service techniques to support team development and consistency.

Assistant Manager

Hot Topic
09.2020 - 01.2023
  • Supported recruitment and training of new hires, contributing to a well-prepared, knowledgeable team and improving overall store performance.
  • Supervised and coached a team of sales associates, providing guidance on customer service, merchandising, and company policies to drive performance and engagement.
  • Addressed customer concerns and resolved complaints efficiently, ensuring a positive shopping experience and fostering customer loyalty.

Education

Bachelor of Arts - Graphic Design

Southern New Hampshire University

Skills

  • Conflict management
  • Proficient in Excel and Word
  • Cash handling
  • Employee training
  • Staff management
  • Inventory control and record keeping
  • Operations management
  • Workplace safety

Timeline

Shift Supervisor

Starbucks
05.2024 - 06.2025

Barista

Starbucks
01.2023 - 05.2024

Assistant Manager

Hot Topic
09.2020 - 01.2023

Bachelor of Arts - Graphic Design

Southern New Hampshire University

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