Emma Cotner
Russia,OH
Summary
Dynamic professional with extensive experience at Culvers Restaurant, excelling in customer service and team leadership.
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
5
5
years of professional experience
Work History
Crew Trainer
Culvers Restaurant
01.2023 - Current
- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with health and safety regulations during shifts.
- Provided ongoing feedback to team members to enhance performance.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
DSP
CRSI
01.2021 - 04.2022
- Assisted individuals with daily living activities to promote independence and enhance quality of life.
- Collaborated with multidisciplinary teams to develop and implement personalized care plans for clients.
- Monitored client progress and reported changes in behavior or health to ensure timely interventions.
- Trained new staff on best practices in client care, safety protocols, and company policies.
- Facilitated recreational activities that fostered social skills and community engagement among clients.
- Evaluated effectiveness of care strategies, providing feedback for continuous improvement initiatives.
- Advocated for clients' needs, ensuring their voices were heard in healthcare decisions and service planning.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Recorded status and duties completed in logbooks for management.
Education
Missionary Associate - Global Missions
Assemblies of God World Missions
Springfield, MO03-2025
Diploma of Missiological Studies - Global Missions
Abundant Life Missions International
Germantown, Oh12-2022
High School Diploma -
Homeschool
Russia, OH05-2020
Skills
- Customer service
- Team leadership
- Workplace safety
- Sanitation and cleaning
Timeline
Crew Trainer
Culvers Restaurant
01.2023 - Current
DSP
CRSI
01.2021 - 04.2022
Missionary Associate - Global Missions
Assemblies of God World Missions
Diploma of Missiological Studies - Global Missions
Abundant Life Missions International
High School Diploma -
Homeschool