Emma Croft
Office Manager
Stewartstown,PA
Summary
Resourceful Office Manager with more than 15 years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres.
Overview
10
10
years of professional experience
Work History
Office Manager
Hess Equine Veterinary Services
Stewartstown, PA
08.2013 - Current
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Coded and entered daily invoices with in-house accounting software.
- Managed, scheduled and coordinated office functions and activities for employees.
- Processed payroll accurately ensuring all employees were paid on time.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Interpreted and communicated work procedures and company policies to staff.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Administered payroll and maintained proper documentation of employee personnel.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Provided administrative support to management team including preparing reports and presentations.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed completed work to verify consistency, quality and conformance.
- Used judgment and initiative in handling confidential matters and requests.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Reviewed files and records to obtain information and respond to requests.
- Maintained filing system for records, correspondence and other documents.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Managed office inventory and placed new supply orders.
- Managed office budget to handle inventory, postage and vendor services.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Understood and followed oral and written directions.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Achieved cost-savings by developing functional solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Collaborated with others to discuss new opportunities.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
Porthcawl Comprehensive
United Kingdom01-1982
Skills
- Policy Development
- Compliance Monitoring
- Billing
- Staff Management
- Inventory Control
- Data Entry
- Employee Supervision
- Administrative Support
- Customer Service
- Office Management
- Bookkeeping
- Payroll Processing
- Organizational Skills
- Scheduling and Calendar Management
- Clerical Support
- Banking Operations
- Administrative Oversight
- Office Administration
- Customer Relations
- Facility Management
- Scheduling
- Mail Handling
- Payroll and Budgeting
- Information Protection
Affiliations
- I enjoy growing vegetables and sustaining an environmentally friendly garden.
Accomplishments
- Became a US Citizen in 2023
References
References available upon request.
Timeline
Office Manager
Hess Equine Veterinary Services
08.2013 - Current
High School Diploma -
Porthcawl Comprehensive