Emma Park-Cruz Correa
San Jose,CA
Summary
Detail-oriented individual with a strong focus on public safety and quality control. Adept at decision-making and situational assessment, enhancing emergency response effectiveness and ensuring accurate reporting.
Overview
1
1
Language
1
1
Certification
5
5
years of post-secondary education
5
5
years of professional experience
Work History
911 Call Taker
San Jose Police Department
San Jose
04.2025 - Current
- Received and assessed emergency and non-emergency calls to determine need for police response.
- Provided clear instructions to callers during critical incidents.
- Maintained call logs and documented relevant information to ensure accurate records.
- Recorded police reports over the phone to facilitate proper documentation.
Quality Control Engineer
IRIDEX
Mountain View, California
09.2021 - 03.2025
- Collaborated with manufacturing teams to implement quality improvement processes.
- Developed and maintained quality control documentation for review and analysis.
- Conducted routine inspections to ensure product quality compliance.
Education
Bachelor of Science - Industrial Technology
San Jose State University
San Jose, CA 08.2016 - 05.2021
Skills
- Emergency call handling
- Critical incident response
- Situational assessment
- Call logging
- Police report writing
- Police 10 code
- Effective communication
- Decision-making
- Critical thinking
- Public safety awareness
Languages
Spanish
Native/ Bilingual
Certification
- Standardize emergency management system (SEMS G606) online course complete on 05/19/2025
References
References available upon request.
Timeline
911 Call Taker
San Jose Police Department
04.2025 - Current
Quality Control Engineer
IRIDEX
09.2021 - 03.2025
Bachelor of Science - Industrial Technology
San Jose State University
08.2016 - 05.2021