Emma Cuellar
Queens,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Cashier Supervisor
Oday's Convenience Store
Brooklyn, NY
07.2023 - Current
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
Cashier Team Lead
Smoker's World
Brooklyn, NY
06.2022 - 07.2023
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Restocked and organized merchandise in front lanes.
Cashier Team Lead
McDonald's
Jersey City, NJ
09.2020 - 05.2022
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Education
High School Diploma -
Epic High School South
South Ozone Park06.2022
Skills
- POS Systems
- Customer Service
- Complaint Handling and Resolution
- Cash Handling and Security
Languages
Spanish
Native or Bilingual
Timeline
Cashier Supervisor
Oday's Convenience Store
07.2023 - Current
Cashier Team Lead
Smoker's World
06.2022 - 07.2023
Cashier Team Lead
McDonald's
09.2020 - 05.2022
High School Diploma -
Epic High School South