Emma Davis
Logan,UT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Integra Financial Services
01.2024 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
CNA
Legacy House Of Logan
05.2023 - 01.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Store Manager Trainer
Five Guys
05.2020 - 04.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Conducted performance reviews for employees, providing constructive feedback and setting goals for continued growth.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cashier/Cook
Stone Drug
06.2019 - 05.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Education
In Progress - Nursing
Utah State University
Logan, UT05.2027
High School Diploma -
Spanish Fork High School
Spanish Fork05.2022
Skills
- Customer Service
- Friendly and outgoing
- Active Listening
- Critical Thinking
- Problem-solving abilities
- Reliable team player
Certification
- CNA - Certified Nurse Assistant
- Certified in CPR and First Aid
- Food Safety - 3+ years
Timeline
Customer Service Representative
Integra Financial Services
01.2024 - Current
CNA
Legacy House Of Logan
05.2023 - 01.2024
Store Manager Trainer
Five Guys
05.2020 - 04.2023
Cashier/Cook
Stone Drug
06.2019 - 05.2020
In Progress - Nursing
Utah State University
High School Diploma -
Spanish Fork High School
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