Emma Davis
Kansas City,MO
Summary
Dynamic Team Leader with a proven track record at Jack in the Box, excelling in employee training and conflict resolution. Enhanced operational efficiency through strategic process improvements, reducing customer wait times. Committed to fostering teamwork and collaboration, while driving revenue growth and maintaining high standards of customer service.
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
14
14
years of professional experience
Work History
Team Leader
Jack in the Box
10317 Metcalf Ave, Overland Park,Kansas
10.2011 - 05.2025
- Supervised daily operations, ensuring adherence to food safety and quality standards.
- Trained and mentored team members to enhance service delivery and operational efficiency.
- Managed scheduling and payroll processes, optimizing labor costs while maintaining service levels.
- Implemented process improvements that enhanced workflow efficiency and reduced customer wait times.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Graduation of Nursing School - Nursing Leadership And Management
Nursing School in The Philippines And Some Management
Nursing School In The Philippines 05-1997
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Goal setting
- Cash handling
- Complaint resolution
- Evaluating employee work
- Employee training
- Customer service
Timeline
Team Leader
Jack in the Box
10.2011 - 05.2025
Graduation of Nursing School - Nursing Leadership And Management
Nursing School in The Philippines And Some Management