Emma Dees
Rome,GA
Summary
Dedicated professional with strong customer service skills and effective communication. Proven ability to lead shifts, ensuring smooth operations and fostering positive client engagement.
Overview
4
4
years of professional experience
Work History
Shift Lead
Country Run Boarding Kennel
Kingston, Ga
03.2026 - Current
- Supervised daily operations of boarding facilities and ensured animal safety.
- Monitored animal behavior and health, addressing concerns as needed.
- Provided excellent customer service by communicating with pet owners effectively.
- Maintained cleanliness of facilities, including kennels, play areas, and common spaces.
- Coordinated feeding schedules and medication administration for boarded animals.
- Performed basic grooming for dogs upon request
- Completed opening and closing duties to facilitate business operations.
- Handled cash register transactions accurately while providing excellent customer service.
Day Program Instructor
Aspire Living and Learning
Madison, CT
12.2024 - 05.2025
- Facilitated engaging activities for individuals with developmental disabilities.
- Assisted participants in daily living skills and personal care routines.
- Maintained records of client attendance, progress notes, evaluations, incident reports.
- Promoted positive behavioral changes by providing positive reinforcement strategies.
Amazon Sortation Associate
Amazon Warehouse
North Haven, Connecticut
06.2024 - 12.2024
- Sorted packages efficiently for timely delivery to customers.
- Provided support during peak periods by working extended shifts when required.
- Organized packages into designated containers for delivery.
- Followed safety protocols to ensure a secure working environment.
Direct Support Professional
Eastern Community Development Corporation
Groton, Connecticut
05.2023 - 06.2024
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Documented client progress and maintained accurate records.
- Implemented recreational activities to enhance client engagement and enjoyment
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Used approved crisis intervention techniques in emergency situations.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Organized oral medications for clients following dosage and schedule requirements.
Lead Cashier
Ulta
Guilford, Connecticut
05.2022 - 05.2023
- Managed checkout process by monitoring long lines and coordinating additional staff to minimize wait times.
- Addressed customer complaints promptly while remaining professional in challenging situations.
- Trained new cashiers on departmental operations and procedures to ensure consistent service quality.
- Opened and closed registers accurately according to established procedures.
- Executed side duties such as cleaning and organizing shelves to maintain a tidy shopping environment when time allowed.
Education
GED -
Model High School
Rome, Georgia12-2018
Skills
- Shift leadership
- Team motivation
- Customer service
- Problem solving
- Effective communication
- Record keeping
Timeline
Shift Lead
Country Run Boarding Kennel
03.2026 - Current
Day Program Instructor
Aspire Living and Learning
12.2024 - 05.2025
Amazon Sortation Associate
Amazon Warehouse
06.2024 - 12.2024
Direct Support Professional
Eastern Community Development Corporation
05.2023 - 06.2024
Lead Cashier
Ulta
05.2022 - 05.2023
GED -
Model High School