Emma Delperdang
Salem,OR
Summary
Highly efficient crew member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
2
2
years of professional experience
Work History
Membership Specialist
Withnell Family YMCA
04.2023 - 08.2024
- Increased member satisfaction by providing exceptional customer service and addressing their needs promptly.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating the company website and making memberships and registrations.
- Collaborated with other departments to provide seamless support for all member-related inquiries and issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Crew Member
Golden Grill Concessions
07.2022 - 09.2023
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
Crew Member
Chipotle
10.2022 - 04.2023
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
- Became familiar with products to answer questions and make suggestions.
Education
No Degree - Medical Imaging Technology
Oregon Institute of Technology
Klamath Falls, OR05.2028
High School Diploma -
Canyon Del Oro High School
Oro Valley, AZ05.2022
Skills
- Stocking and Replenishing
- Customer Service
- Cleaning and Sanitizing
- Taking Orders
- Adaptability and Flexibility
- Teamwork and Collaboration
Languages
American Sign Language
Limited Working
Timeline
Membership Specialist
Withnell Family YMCA
04.2023 - 08.2024
Crew Member
Chipotle
10.2022 - 04.2023
Crew Member
Golden Grill Concessions
07.2022 - 09.2023
No Degree - Medical Imaging Technology
Oregon Institute of Technology
High School Diploma -
Canyon Del Oro High School
Similar Profiles
Jennifer YoderJennifer Yoder
Pink Ribbon Certified Trainer at YMCA of Middle Tennessee, Bellevue Family YMCAPink Ribbon Certified Trainer at YMCA of Middle Tennessee, Bellevue Family YMCA
Michelle PriceMichelle Price
Group Fitness Instructor at Fort Worth YMCA: Ryan Family YMCAGroup Fitness Instructor at Fort Worth YMCA: Ryan Family YMCA
Kaydan EvenisKaydan Evenis
Steel Fabricator at Withnell StockyardsSteel Fabricator at Withnell Stockyards
Ronaldo SalcedoRonaldo Salcedo
Grader at Frank Lumber Co.Grader at Frank Lumber Co.
Savanna ChristmanSavanna Christman
Medical Assistant at Praxis HealthMedical Assistant at Praxis Health