Emma Denham
Chattanooga,TN
Summary
Results-oriented Salon Director with proven success in increasing revenue, leading high-performing teams, and driving client satisfaction. Skilled in team leadership and sales development with experience overseeing teams of 10+ and aligning salon performance with business goals. Summa Cum Laude graduate from the University of Tennessee at Chattanooga.
Overview
2
2
years of professional experience
Work History
Salon Director
Sun Tan City
Hixson, Tennessee
06.2024 - Current
- Drove consistent revenue growth by implementing strategic sales initiatives focused on increasing spa usage, premium service adoption, and over-the-counter sales, resulting in a 14% increase in over-the-counter revenue.
- Led day-to-day operations for a high-volume salon, managing a team of 10+ employees, with full responsibility for hiring, training, coaching, scheduling, and performance evaluation.
- Built and developed a high-performing team focused on client experience, achieving consistent gains in customer satisfaction, membership retention, and repeat visits.
- Modeled a client-first culture, resolving client concerns promptly, and setting service standards that contributed to a welcoming, professional environment.
Tanning Consultant
Sun Tan City
Ooltewah, Tennessee
07.2023 - 06.2024
- Consistently exceeded monthly sales targets by utilizing effective sales strategies.
- Provided exceptional customer service to ensure positive client experiences.
- Advised clients on tanning products and services for optimal results.
- Collaborated with team members to maintain a welcoming environment for clients.
Education
Bachelor of Science - Political Science: Public Law
The University of Tennessee At Chattanooga
Chattanooga, TN05-2024
Skills
- Operational and staff management
- Team leadership and development
- Revenue growth and sales strategy
- Sales training and development
- Hiring, scheduling, and coaching
- Client retention and satisfaction
- KPI analysis and performance metrics
- Microsoft Excel
Timeline
Salon Director
Sun Tan City
06.2024 - Current
Tanning Consultant
Sun Tan City
07.2023 - 06.2024
Bachelor of Science - Political Science: Public Law
The University of Tennessee At Chattanooga
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