Emma Derbyshire
Heber,UT
Summary
Proven expertise in guest relations and reservation handling. Adept at multitasking and maintaining cleanliness, My active learning and attention to detail ensure seamless team integration and service excellence, embodying hospitality best practices. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Back 40 Resturaunt
Heber, UT
03.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Real Estate Assistant
Modern Den
Seattle, WA
09.2022 - 02.2024
- Maintained efficient office operations by handling errands and administrative functions.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Boosted team productivity with effective calendar management for appointments, showings, closings, and meetings.
- Coordinated appointments to show marketed properties.
Restaurant Hostess
Gino’s Bistro
Maple Valley, WA
08.2021 - 02.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Education
High School Diploma -
Tahoma Senior High School
Maple Valley, WA06.2023
Skills
- Strong multitasking
- Active Learning
- Cleanliness and hygiene
- Cash Handling
- Complex Problem-Solving
- Scheduling
- Guest Relations
- Reservation handling
- Hospitality best practices
- Team Player
- Attention to Detail
- Hospitality service expertise
Timeline
Restaurant Hostess
Back 40 Resturaunt
03.2024 - Current
Real Estate Assistant
Modern Den
09.2022 - 02.2024
Restaurant Hostess
Gino’s Bistro
08.2021 - 02.2024
High School Diploma -
Tahoma Senior High School