EMMA DIAS

• Selected for a competitive rotational program designed to develop future hospitality leaders through hands-on operational leadership.
• Trusted to operate beyond trainee-level scope by running restaurant service during manager absences, leading teams independently, and completing outlet closes on my own while upholding service and brand standards.
• Support daily oversight across restaurant operations, in-room dining, and amenity service, strengthening experience in guest relations, service recovery, staff coordination, and revenue-minded decision-making.
• Partner with culinary, front office, and restaurant teams on menu rollouts, POS updates, training initiatives, and operational improvements.
• Bring frontline insight that would benefit a sales team through stronger client management, sharper follow-through, and a practical understanding of guest expectations.

• Supported digital marketing through blog content, social media campaigns, email newsletters, and customer-facing promotional outreach.
• Conducted market research and helped strengthen brand storytelling and engagement strategies.

• Delivered high-level service in a prestigious private club environment centered on personalization, discretion, and consistency.
• Built strong guest relationships through attentive service, product knowledge, and a polished professional presence.
• Increased check averages through suggestive selling while managing multiple tables efficiently and resolving concerns quickly.

• Sales-Sold over $2,000 worth of products in the first 2 days.
• Product Communication - Successfully assisted customers with product selection and purchasing.

Presenting - Presented product information as well as company history.