Emma Dibala
Lexington,KY
Summary
Hard-working and friendly self-starter who consistently meets customer service satisfaction goals. Fast learner and overall team player who also works well independently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
5
5
years of professional experience
Work History
Personal Grocery Shopper
Instacart
04.2019 - Current
- Collaborated with grocery stores to ensure delivery of efficient, high-quality service
- Consistently achieved and maintained clientele satisfaction with ratings of 4.93/5
- Completed accurate and on-time deliveries by choosing the best and most efficient routes
- Properly handled products and equipment in accordance with food safety laws to create a safe environment for clients
- Proactively looked for solutions to problems and reached out to clients about potential issues before they occurred
- Successfully worked in an innovative, challenging, and fast-paced, timed environment
- Politely assisted clients with food selection, inquiries, recommendations, and order customization requests in person and via phone
Education
Bachelor of Arts - Mathematics
Southern New Hampshire University
Manchester, NH10.2024
High School Diploma -
Henry Clay High School
Lexington, KY05.2018
Skills
- Communication
- Active Listening
- Critical Thinking
- Problem-Solving
- Quick Learner
- Time Management
- Data Analysis
- Multitasking
- Adaptability and Flexibility
- Attention to Detail
- MS Office: Word, Excel, Outlook, Powerpoint
- Google Drive: Docs, Sheets, Slides
Activities
- Self teaching Japanese
- Digital Artist
- Photography
- Cooking
- Pet Sitter and Care Giver
- Collected items for charity
- Aided with construction of school garden
- Student aid for FCS teacher
- Planted trees in local park
- Event set up assistant
Timeline
Personal Grocery Shopper
Instacart
04.2019 - Current
Bachelor of Arts - Mathematics
Southern New Hampshire University
High School Diploma -
Henry Clay High School
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