Emma Dickens
Towson,Maryland
Summary
Dynamic professional with a positive attitude and strong customer service skills, honed at Center For Workforce Inclusion. Proven ability to enhance office efficiency and foster open communication. Experienced in data entry and time management, contributing to improved operations and customer satisfaction in fast-paced environments.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Office Assistant
Center For Workforce Inclusion
12.2021 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail approximately 50 to 300 pieces of mail and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Contributed to a positive work environment by fostering open communication among colleagues.
Hostess and Server
Townehouse Restaurant
04.1999 - 05.2005
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
New Auto Sales Consultant
Harco Auto Park
09.1990 - 03.1999
- Enhanced customer satisfaction by providing detailed vehicle information and addressing questions.
- Assisted clients in selecting suitable vehicles for their needs, improving the sales process.
- Built strong customer relationships to foster repeat business and referrals.
- Improved showroom appearance, maintaining a clean and organized environment for customers.
Education
Some College (No Degree) - Introduction To Microsoft Word
Some College (No Degree) - Accounting ! & 11
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
Accomplishments
Sales Leader of the Month , Certificate for Computer Classes
Certification
Three Microsoft Word computer classes
Timeline
Office Assistant - Center For Workforce Inclusion
12.2021 - Current
Hostess and Server - Townehouse Restaurant
04.1999 - 05.2005
New Auto Sales Consultant - Harco Auto Park
09.1990 - 03.1999
Harford County Community College - Some College (No Degree), Accounting ! & 11
Baltimore County Community College of Hunt Valley - Some College (No Degree), Introduction To Microsoft Word
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