Emma Dickens
Knoxville,TN
Summary
Proactive professional skilled in customer service, multitasking, and time management. Thrives in fast-paced environments, delivering high-quality work under pressure. Engages effectively with teams, offering collaborative insights and a commitment to shared success.
Overview
8
8
years of professional experience
2
2
Certifications
Work History
Babysitter
Babysitting
01.2018 - Current
- Ensured child supervision and maintained safety awareness at all times.
- Fostered positive interactions through effective communication with children and parents.
- Managed behavioral issues through conflict resolution strategies, promoting a harmonious environment.
- Addressed children's needs with patience and empathy, ensuring emotional well-being.
Shift Lead
Nekter Juice Bar
Knoxville, Tennessee
01.2021 - 11.2025
- Supervised daily operations to maintain efficient workflow in fast-paced environment.
- Trained new staff to uphold customer service and product preparation standards, enhancing team readiness.
- Assisted customers with product selections and delivered detailed menu information to enhance customer experience.
- Performed opening and closing procedures such as setting alarm systems, counting money.
Shift Lead
Petro's Chili and Chips
Knoxville, TN
05.2021 - 12.2024
- Supervised daily operations to ensure efficient workflow in fast-paced environment.
- Trained new staff on customer service and product preparation standards to enhance team performance.
- Enforced health and safety regulations to ensure compliance in food handling practices.
- Resolved customer complaints promptly to uphold high customer satisfaction.
- Supported training efforts for new employees by demonstrating tasks and providing guidance.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Completed opening and closing duties to facilitate business operations.
- Handled cash register transactions accurately while providing excellent customer service.
Employee
Goodness To Go Bakery
Knoxville, TN
07.2020 - 12.2021
- Recognized by management for providing exceptional customer service.
- Executed day-to-day duties with accuracy and efficiency, ensuring smooth operations.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Prioritized and organized tasks to meet service goals effectively.
Education
Bachelors of Science And Nursing - Nursing
University of Tennessee
Knoxville, TN12.2028
High School - Advanced Placement, Honors, and International Baccalaureate
West High School
Knoxville, TennesseeSkills
- Child supervision
- Conflict resolution
- Customer service
- Empathetic engagement
- Effective communication
- Team collaboration
- Organizational skills
- Workflow management
- Problem solving
- Cash handling
- Active listening
Community Service
- Redeemer Church of Knoxville Nursery Volunteer, 09/01/18-present
- Young Life Work Crew Volunteer, 11/01/25- present
- Knoxville Junior Assembly Member, 2/2/2023-present
- FCCLA Club Member, 24,25
- Pond Gap Elementary Trunk or Treat & Easter Egg Hunt, 22,23,24,25
- Babysitting, 01/01/18 - Present
Parents
- Robbi Dickens, Robbidickens@yahoo.com, 202-262-5909
- Caitlyn Dickens, Ccdickens3@yahoo.com, 202-262-3139
Websites
Certification
ServSafe Certification
Timeline
Shift Lead
Petro's Chili and Chips
05.2021 - 12.2024
Shift Lead
Nekter Juice Bar
01.2021 - 11.2025
Employee
Goodness To Go Bakery
07.2020 - 12.2021
Babysitter
Babysitting
01.2018 - Current
Bachelors of Science And Nursing - Nursing
University of Tennessee
High School - Advanced Placement, Honors, and International Baccalaureate
West High School