Emma Disbrow
Ridgeland,SC
Summary
Dynamic professional with strong customer service skills and a knack for team collaboration. Experience in fast-paced environments, ensuring safety standards while delivering exceptional service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Ice Cream Scooper
Hilton Head Ice Cream Shop
Hilton Head Island, SC
09.2025 - Current
- Operated ice cream machines efficiently to create high-quality desserts.
- Assisted customers with menu selections and provided exceptional service.
- Maintained cleanliness of workstations and equipment to ensure safety standards.
- Collaborated with team members to manage busy service periods effectively.
- Learned new flavors and techniques, enhancing overall product knowledge.
- Supported inventory management by restocking supplies as needed.
- Adapted quickly to changing customer demands during peak hours.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Operated cash registers and processed payments accurately.
- Greeted customers upon entering the store, creating a welcoming atmosphere that encouraged repeat business.
- Carried out cash and card transactions quickly and thoughtfully.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
Lead Lifeguard
Swim Club Management Group
Beaufort, SC
03.2025 - Current
- Supervised daily pool operations, ensuring adherence to safety protocols and cleanliness standards.
- Trained and mentored junior lifeguards on emergency response techniques and customer service excellence.
- Conducted regular safety drills, enhancing team preparedness for potential emergencies.
- Monitored pool area for hazards, promptly addressing issues to maintain a safe environment for patrons.
- Performed timely pool chemical checks, ensuring proper levels for a healthy swimming environment.
- Maintained accurate records of incidents, attendance, and other relevant information for management review.
- Educated patrons on water safety procedures, fostering an informed public on safe swimming habits.
- Responded to emergencies with swift action, providing first aid and CPR when necessary.
- Collaborated with fellow lifeguards to ensure seamless shift transitions and consistent coverage throughout operation hours.
- Conducted regular pool maintenance tasks, ensuring a clean and safe swimming environment for patrons.
Retail Sales Associate
Palmetto Moon
Bluffton, SC
01.2025 - 05.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained merchandise presentation standards to ensure appealing store layouts.
- Processed transactions accurately using point-of-sale systems for efficient checkouts.
- Collaborated with team members to achieve sales goals and optimize customer service.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
Lifeguard
MCCS
Beaufort, SC
06.2024 - 09.2024
- Monitored pool area to ensure safety and compliance with regulations.
- Provided immediate response to emergencies, utilizing rescue techniques effectively.
- Educated patrons on water safety rules and proper behavior around the pool.
- Conducted routine inspections of equipment and facilities to maintain safety standards.
- Maintained accurate records of incidents, ensuring timely reporting and follow-up actions.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
- Improved response times by conducting thorough lifeguard drills and training sessions.
Server
Cracker Barrel
Okatie, SC
02.2024 - 04.2024
- Provided exceptional customer service by promptly taking and delivering orders.
- Assisted in maintaining cleanliness and organization of dining area and server stations.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Demonstrated knowledge of menu items to effectively answer customer inquiries and recommend selections.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Pet Sitter
Neighbors
Beaufort, SC
01.2020 - 01.2024
- Provided daily care and companionship for pets, ensuring their well-being and comfort.
- Administered medications and treatments as directed by pet owners or veterinarians.
- Developed personalized feeding schedules to meet dietary needs of various animals.
- Maintained accurate records of pet activities, health changes, and special requirements.
- Communicated professionally with pet owners via phone, email, and text.
Babysitter
Neighbors
Beaufort, SC
01.2020 - 01.2024
- Supervised children in safe, engaging environments.
- Developed and implemented creative activities to stimulate learning.
- Communicated effectively with parents regarding children's progress and needs.
- Managed daily schedules, including meal times and playtime routines.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
Education
High School Diploma -
Thomas Heyward Academy
Ridgeland, SC05.2026
Skills
- Quick learner
- Energy and enthusiasm
- Hand-eye coordination
- Memory retention
- Honest and trustworthy
Certification
- First Aid/CPR Certified
Timeline
Ice Cream Scooper
Hilton Head Ice Cream Shop
09.2025 - Current
Lead Lifeguard
Swim Club Management Group
03.2025 - Current
Retail Sales Associate
Palmetto Moon
01.2025 - 05.2025
Lifeguard
MCCS
06.2024 - 09.2024
Server
Cracker Barrel
02.2024 - 04.2024
Pet Sitter
Neighbors
01.2020 - 01.2024
Babysitter
Neighbors
01.2020 - 01.2024
High School Diploma -
Thomas Heyward Academy