Emma Dozier
Recent Graduate
Charlotte,NC
Summary
Seasoned hospitality and customer service professional competent in keeping client needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.
Overview
9
9
years of post-secondary education
3
3
years of professional experience
Work History
Host/Front Desk
Napa On Providence
Charlotte, NC
08.2021 - Current
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Host/To-Go Specialist
Cabo Fish Taco
Charlotte, NC
03.2021 - Current
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Assisted managers with quickly resolving service- and food-related issues.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
Host/Server Assistant
Wild Wings Cafe
Charlotte, NC
02.2019 - 02.2021
- Assisted cashiers with processing customer payments and documenting orders.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Assisted customers with carry-out service.
Sales Associate
Bath & Body Works
Concord, NC
04.2018 - 09.2018
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Solved customer challenges by offering relevant products and services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Education
High School Diploma -
Hickory Ridge High School
Harrisburg, NC 08.2012 - 06.2016
Bachelor of Arts - Sociology
University of North Carolina At Charlotte
Charlotte, NC 08.2016 - 06.2021
Skills
Problem-solving skills
Timeline
Host/Front Desk
Napa On Providence
08.2021 - Current
Host/To-Go Specialist
Cabo Fish Taco
03.2021 - Current
Host/Server Assistant
Wild Wings Cafe
02.2019 - 02.2021
Sales Associate
Bath & Body Works
04.2018 - 09.2018
Bachelor of Arts - Sociology
University of North Carolina At Charlotte
08.2016 - 06.2021
High School Diploma -
Hickory Ridge High School
08.2012 - 06.2016
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