Summary
Overview
Work History
Education
Skills
Timeline
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Emma Drain

Farmington Hills

Summary

Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Grand Tavern. Proven ability to engage guests and maintain cleanliness standards while ensuring safe food handling. Recognized for cultivating relationships with customers and adapting to fast-paced environments, enhancing overall dining experiences.

Overview

3
3
years of professional experience

Work History

Server/Hostess

Grand Tavern
04.2025 - Current
  • Provided excellent customer service by promptly taking orders and addressing guest inquiries.
  • Assisted in maintaining cleanliness and organization of dining area and service stations.
  • Learned menu offerings and daily specials to enhance customer dining experience.
  • Collaborated with kitchen staff to ensure timely food delivery to guests.
  • Adhered to safety and sanitation guidelines while handling food and beverages.
  • Adapted quickly to fast-paced environments, demonstrating flexibility under pressure.
  • Cultivated warm relationships with regular customers.

Cashier

Road Less Traveled Books
08.2024 - 06.2025
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with product inquiries and provided exceptional service.
  • Maintained accurate cash drawer, balancing daily sales at shift end.
  • Collaborated with team members to ensure smooth store operations.


Swim Instructor

Aqua-Tots Swim Schools
07.2022 - 07.2024
  • Instructed swim lessons for diverse age groups, adapting techniques to meet individual needs.
  • Developed and implemented engaging lesson plans to enhance water safety and swimming skills.
  • Monitored student progress, providing constructive feedback to encourage improvement and confidence.
  • Ensured compliance with safety protocols, maintaining a secure environment for all participants.
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Took several additional training courses to further improve as an employee.

Education

High School Diploma -

Farmington High School
Farmington Hills, MI

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Cleanliness standards
  • Safe food handling

Timeline

Server/Hostess

Grand Tavern
04.2025 - Current

Cashier

Road Less Traveled Books
08.2024 - 06.2025

Swim Instructor

Aqua-Tots Swim Schools
07.2022 - 07.2024

High School Diploma -

Farmington High School

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Emma Drain