Emma Driscoll
J and J Antiques
Clarkdale,AZ
5
years of professional experience
Experienced with customer service, teamwork, and multitasking. Utilizes effective communication and problem-solving abilities to enhance guest experiences. Track record of maintaining clean and organized work environment.
Guest Services professional with background in delivering exceptional customer experiences in hospitality environments. Skilled in problem-solving, conflict resolution, and maintaining customer satisfaction. Known for strong team collaboration, adaptability, and consistently achieving results. Proficient in handling guest inquiries, managing reservations, and ensuring smooth operations. Reliable, flexible, and focused on enhancing guest services and operational efficiency.
Work History
Guest Service Representative
7 Months- Provided exceptional guest service to enhance customer satisfaction and loyalty.
- Resolved guest inquiries and concerns efficiently, fostering positive experiences.
- Developed and implemented strategies to streamline check-in processes and reduce wait times.
- Trained new staff on company policies, procedures, and customer service excellence.
- Worked on the Ritz Carlton Yacht to check in high end clientele
- Worked with multiple different cruises lines at different ports across alaska
- Seasonal Job
Antique Store Clerk
3 Years 9 Months- Customer Service
- Safe food handling
- Addressed, researched and resolved customer issues
- Developed individual relationships with customers from greeting through post-sale contact
- Delivered consistent high-quality service to maintain customer loyalty
- Improved individual performance by accepting direction and feedback
Cashier
5 Months- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Server
10 Months- Delivered food and beverages promptly to customers
- Listened to guest needs and responded promptly for personalized service
- Demonstrated hospitality and customer service while greeting tables
- Supported bussers with table-cleaning during high-volume shifts
Cashier and Cook
1 Year 2 Months- Promoted loyalty programs and store cards
- Addressed customer questions and complaints with professionalism
- Bagged, boxed or wrapped products for customers
- Prepared meals efficiently under time constraints for timely service during peak hours.
Education
High School Diploma
Skills
Attention to detail
Conflict resolution
Problem solving
Flexibility
Food preparation
Safe food handling
Guest relations
Issue resolution
Flexible schedule
Payment processing
Timeline
Guest Service Representative
Premier Alaska Tours
03.2026 - CurrentRead More
Cashier
Chipotle
08.2024 - 01.2025Read More
Antique Store Clerk
J and J Antiques
01.2023 - CurrentRead More
Server
Blazin M Ranch
01.2023 - 11.2023Read More
Cashier and Cook
Dairy Queen
05.2021 - 07.2022Read More
Online High School
High School Diploma
Read More