Emma Dunford
Ford,VA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Maximus Call Center
Chesterfield, Virginia
05.2021 - Current
- Monitored customer satisfaction levels through surveys and feedback forms.
- Implemented innovative methods for streamlining the customer service process.
- Conducted regular follow-up calls with customers after resolving their issues.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Amelia County High School
Amelia Court House, VA05-2021
Skills
- Customer service
- Payment processing
- Customer relationship management
- Conflict resolution
- Call management
- Billing procedures
- Quality assurance
- Communication skills
- Time management
- Team collaboration
- Stress management
- Tracking complaints
- Reliability
- MS office
- Document control
Timeline
Customer Service Representative
Maximus Call Center
05.2021 - Current
High School Diploma -
Amelia County High School