Emma Durkes
Leesville,LA
Summary
Professional with robust background in emergency medical service and law enforcement, equipped to provide essential medical care, handle diverse situations and ensure public safety. Strong focus on collaboration and achieving results, adaptable to changing needs. Skilled in conflict resolution, community engagement, and emergency response. Reliable team player with integrity and problem-solving abilities sought by employers.
Overview
7
7
years of professional experience
Work History
Member Service Representative
Barksdale Federal Credit Union
Leesville, LA
06.2023 - 11.2024
- Assisted members with account inquiries and product information, enhancing customer satisfaction.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Resolved member issues efficiently through effective communication and problem-solving skills.
- Maintained accurate records of member interactions and transactions in credit union systems.
- Educated members on digital banking tools, increasing user adoption and engagement.
- Trained new staff on member service protocols, fostering a knowledgeable team environment.
Patrol Officer
Leesville Police Department
Leesville, LA
07.2019 - 06.2023
- Responded promptly to emergency calls, providing assistance and coordinating with other responders.
- Prepared detailed incident reports, documenting observations and actions taken during investigations.
- Trained new officers on procedural compliance and effective communication techniques.
- Reduced criminal activity through proactive policing and effective communication with community members.
- Issued warnings and citations for traffic violations.
- Investigated crimes by gathering evidence, interviewing witnesses, and working closely with detectives.
- Testified in court cases as needed, providing accurate accounts of incidents backed up by thorough documentation.
Emergency Medical Technician
Acadian Ambulance
DeRidder, LA
08.2017 - 07.2019
- Administered immediate medical care to patients in emergency situations.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Collaborated with healthcare teams to ensure seamless patient handoff and continuity of care.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Educated patients and families on health management and emergency procedures.
- Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
Education
Associate of Science - Nursing
Northwestern State University of Louisiana
Natchitoches, LA08-2026
No Degree - Emergency Medical Technician
Heritage College
Oklahoma City, OK02-2015
High School Diploma -
Camdenton Highschool
Camdenton, MO05-2011
Skills
- Customer service
- Relationship building
- Integrity and honesty
- Self-defense techniques
- Critical thinking
- Basic life support
- CPR and first aid
- Critical decision-making skills
Timeline
Member Service Representative
Barksdale Federal Credit Union
06.2023 - 11.2024
Patrol Officer
Leesville Police Department
07.2019 - 06.2023
Emergency Medical Technician
Acadian Ambulance
08.2017 - 07.2019
Associate of Science - Nursing
Northwestern State University of Louisiana
No Degree - Emergency Medical Technician
Heritage College
High School Diploma -
Camdenton Highschool