EMMA E. DUPRÉ
Richmond,KY
Summary
An energetic and driven graduate student with exceptional skills in both collaborative and independent environments. Bringing a strong work ethic, outstanding organizational abilities, and a quick learning curve to any professional setting. Known for adding immediate value to teams through a solid academic background and demonstrated commitment to excellence. Possesses excellent interpersonal skills, with a proven ability to handle situations with professionalism, empathy, and integrity. Ready to contribute to any role with dedication and a positive attitude.
Overview
3
3
years of professional experience
1
1
Certification
Work History
MSW Student Intern
The Nest Advocacy Center
Lexington, KY
02.2026 - Current
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Facilitated psychoeducational classes to help clients develop life skills.
- Facilitated support groups, promoting open communication and emotional processing among participants.
Customer Service
DIFF Charitable Eyewear
02.2024 - Current
- Provided empathetic support to clients, resolving inquiries and complaints while maintaining a calm, professional demeanor
- Actively listened to client concerns and addressed their needs through tailored solutions
- Mentored new staff in effective communication and conflict resolution strategies, fostering a collaborative team environment
- Resolved crisis situations with sensitivity and care, addressing client needs in a fast-paced environment
In Kind Donation Manager
DIFF Charitable Eyewear
02.2024 - Current
- Donated nearly 16,000 pairs of glasses between 2024 and 2025, working closely with partners like Vision to Learn and Sight Savers to provide vision care to underserved communities.
- Facilitated donations to 100+ organizations across the U.S., supporting causes such as education, healthcare, mission trips, and social services.
- Managed donor database to ensure accurate record-keeping and timely reporting of key metrics.
- Strengthened relationships with nonprofit organizations, enhancing the company's community impact and reputation.
Cashier
Lowe's
Richmond, USA
03.2023 - 02.2024
- Maintained current knowledge of store promotions and highlighted sales to customers
- Learned duties for various positions and provided backup at key times
- Performed cash, card, and check transactions to complete customer purchases
- Worked closely with the shift manager to solve problems and handle customer concerns
- Helped customers complete purchases, locate items, and join reward programs
Customer Service
Lowe's
Richmond, USA
03.2023 - 02.2024
- Performed customer service operations, including taking orders and resolving complaints
- Provided exceptional customer service to clients, responding to questions effectively
- Processed payments, entered sales in register for prompt customer service
- Provided prompt, polite, and professional in-person and telephone customer service
- Processed refunds and exchanges following company policy
Education
Master of Science - Social Work
Eastern Kentucky University
Richmond, KY05-2027
Bachelor of Science - Forensic Psychology
Eastern Kentucky University
Richmond, KY05-2023
Dual Enrollment - undefined
Northern Essex Community College
Haverhill, MA06-2020
High School Diploma - undefined
Whittier Regional Vocational Technical High School
Haverhill, MA06-2020
Skills
- Conflict Resolution & Mediation
- Community Outreach & Engagement
- Advocacy & Public Relations
- Problem-Solving & Critical Thinking
- Cultural Competence & Sensitivity
- Empathy & Compassion
Affiliations
- Omega Nu Lambda
- Alpha Omicron Pi Sorority
- EKU Honors Program
Certification
RBT 40 hour training certificate (May 2023)
Timeline
MSW Student Intern
The Nest Advocacy Center
02.2026 - Current
Customer Service
DIFF Charitable Eyewear
02.2024 - Current
In Kind Donation Manager
DIFF Charitable Eyewear
02.2024 - Current
Cashier
Lowe's
03.2023 - 02.2024
Customer Service
Lowe's
03.2023 - 02.2024
Dual Enrollment - undefined
Northern Essex Community College
High School Diploma - undefined
Whittier Regional Vocational Technical High School
Master of Science - Social Work
Eastern Kentucky University
Bachelor of Science - Forensic Psychology
Eastern Kentucky University