Emma Elhoff

Legal Assistant, focusing on civil litigation, real estate and business law. Operating in multiple areas throughout a law firm.
including accounting, management and human resources.

• Prepare legal documents for the complaint process in civil litigation, real estate/business
  contracts and agreements, respond to client inquiries and assist with compliance for LLCs
  and corporations. Organize and prepare for mediation, depositions, hearings, coordinating
  with Dare County clerk of court and the Register of Deeds.
• Perform as accounting for general deposits, trust accounts and online payments all through QuickBooks and client management software. Managing payment, services and insurances related to our firm.
• Manage communications for the entirety of civil, real estate and business law, including emails, phone calls and scheduling of meetings, communications with other attorneys and law firms and managing cases encompassing multiple areas of the law with firm attorneys.

Management for FNB Hatteras, NC branch. Managing and growing clientele by building strong relationships with locals and small businesses.

• Established strong referral networks with internal partners such as commercial banking, private banking, and wealth management teams to identify potential new clients and boost the portfolios of existing clients.
• Streamlined processes for increased efficiency within the team, resulting in improved response times to client inquiries and requests.
• Ensured compliance with all relevant regulations by adhering to established policies and procedures in all aspects of the role. Performed daily audits of the teller line and the vault.
• Met with management and regional management to report on Audits, progress of mutual goals, discuss performance of new and existing employees and brainstormed how our local branch goals will benefit and contribute to FNB.

Managed the Marketing Department and worked simultaneously with our remote graphic and design team. During Covid, acted as Customer Service, Sales Management, Technical Support and Marketing.

• Managed a team of marketing professionals, resulting in increased productivity and project success rates.
• Implemented an entirely new network during Covid and the Biden Administration’s Internet for All with Engineering Operations and Technical Support to sustain the shift of work/education moving into homes, requiring more data and speed for over 70% of our customers. Performed as Customer Service and was a top Sales performer 2020-2021.
• Effectively utilized both digital and traditional marketing strategies to reach existing and potential customers. Utilized SEO to develop marketing strategies, frequency of ads, forms of social media that would best reach our target audience and campaigns based upon new technology and availability.
• Created data-driven decision making by using analytics tools to track campaign performance and adjust strategies accordingly.