Diamond Smith
Atlanta,GA
Summary
Legal professional with extensive experience in providing top-tier administrative and legal support. Proven track record of managing case files, conducting thorough legal research, and assisting in trial preparation. Highly reliable team player with strong focus on efficiency and adaptability in fast-paced legal environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Legal Assistant/Paralegal
Durham Law Group, PC
Atlanta, GA
05.2025 - Current
- Maintained organized case files, ensuring easy access to information
- Communicated with clients regarding case updates and documentation needs
- Utilized legal software for document creation and filing tasks
- Collaborated with team members to improve workflow processes
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Gathered key information during initial client intake interviews that contributed significantly to the formulation of effective legal arguments.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
- Assisted in negotiation and drafting of settlement agreements, facilitating amicable resolutions in numerous cases.
- Maintained up-to-date knowledge of legal developments and changes in law, ensuring firm's practices remained compliant and effective.
Legal Secretary/Paralegal
Joseph M Todd, PC
Jonesboro, GA
11.2024 - 05.2025
- Prepared legal documents and correspondence for attorney review and client communication.
- Managed case files and maintained organized records for efficient access and retrieval.
- Coordinated scheduling of appointments, court dates, and meetings with clients and witnesses.
- Conducted research on legal precedents, statutes, and regulations to support case preparation.
- Assisted in billing processes by tracking time entries and preparing invoices for clients.
- Received and placed telephone calls to clients and prospective clients.
- Filed documents with courts on behalf of attorney.
- Scheduled all appointments, appearances and briefings.
Paralegal
Scott Vaughan, PC
Savannah, GA
03.2019 - 10.2024
- Conducted legal research to support case preparation and strategy development.
- Drafted and reviewed legal documents, ensuring compliance with regulations and accuracy.
- Managed case files using document management systems for efficient organization and retrieval.
- Coordinated communication between clients, attorneys, and external parties to streamline processes.
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Edited and proofread legal documents to verify accuracy.
- Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm''s billing system.
- Contacted clients to schedule appointments and discuss progress of cases.
- Revised and finalized letters, briefs, and memos.
- Interviewed clients to obtain information relevant to cases.
Customer Service Representative
Wells Fargo
Savannah, GA
11.2018 - 04.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided training and mentorship to new team members, enhancing overall service quality.
- Implemented process improvements, resulting in increased efficiency in customer support operations.
- Collaborated with cross-functional teams to address complex customer issues and streamline resolutions.
- Handled escalated customer concerns with professionalism, fostering positive relationships and retention.
- Analyzed customer feedback trends to recommend enhancements in service protocols and policies.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Office Assistant
B&D Cleaning Service
Albany, GA
01.2015 - 05.2017
- Managed daily office operations, ensuring efficient workflow and communication among team members.
- Assisted in scheduling meetings and coordinating logistics for departmental events.
- Developed and maintained filing systems, improving document retrieval efficiency by 30%.
- Provided administrative support to senior staff, enhancing project organization and execution.
- Implemented new office procedures that reduced processing time for incoming requests.
- Oversaw inventory management for office supplies, ensuring timely replenishment and cost control.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Purchased and maintained office supplies.
- Assisted with onboarding of new employees.
Education
Associate of Applied Business - Business Administration
Darton State College
Albany, GA05-2013
Skills
- Fast learner
- Scheduling/Planning
- Microsoft office
- File organization
- Calendar management
- Legal document preparation
- Notary public
- Proofreading
- Litigation support
- Legal terminology
- QuickBooks pro
- Confidentiality
- Motion preparation
- Attention to detail
- Clio Grow
- Clio Manage
- Filevine
Certification
Notary Public
Timeline
Legal Assistant/Paralegal
Durham Law Group, PC
05.2025 - Current
Legal Secretary/Paralegal
Joseph M Todd, PC
11.2024 - 05.2025
Paralegal
Scott Vaughan, PC
03.2019 - 10.2024
Customer Service Representative
Wells Fargo
11.2018 - 04.2020
Office Assistant
B&D Cleaning Service
01.2015 - 05.2017
Associate of Applied Business - Business Administration
Darton State College