Emma Engebrecht
Nampa,ID
Summary
Motivated business professional bringing 10 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members. Dedicated beauty professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Salon Owner/Operator
Self-employeed
Parasol Nail Studio / Boise, Idaho
10.2019 - Current
- Trained and motivated 9 employees to perform daily business functions.
- Trained 9 employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Learned and remained updated on statutory requirements and regulations.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed master scheduling system, marketing and customer account operations efficiently.
Licensed Nail Technician
Self-employeed
Boise, ID
01.2014 - Current
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Oversaw schedule to manage appointments of new and existing clients.
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Offered advice and recommended products to improve and maintain nails.
- Utilized specialized tools and techniques to restore natural nails and create unique nail art.
- Communicated effectively with management concerning important customer issues.
- Grew repeat client base through effective marketing and customer service.
Front End Coordinator
TJ Maxx, TJX Companies
Boise, ID
03.2012 - 06.2014
- Advised and trained new employees in job tasks, offering positive reinforcement.
- Stepped in to ring up customer purchases during very busy time periods or when store was short staffed.
- Provided expert service when greeting customers, answering phone calls and handling issues.
- Successfully oversaw and handled all merchandising and maintenance for front end.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in 9 checkout stations to verify adequate cash supply.
Education
No Degree - Nail Technician
Oliver Finley Academy of Cosmetology
Garden City, ID01.2014
High School Diploma -
Silverado High School
Las Vegas, NV06.2011
Skills
- Quality Assurance
- Business Development
- Business Administration
- Strategic Planning
- Customer Relations
- Customer Service
- Task Delegation
- Coaching and Mentoring
- Driven and Determined
- Work Planning and Prioritization
- Policies and Procedures Development
- Strategic Decision-Making
Timeline
Salon Owner/Operator
Self-employeed
10.2019 - Current
Licensed Nail Technician
Self-employeed
01.2014 - Current
Front End Coordinator
TJ Maxx, TJX Companies
03.2012 - 06.2014
No Degree - Nail Technician
Oliver Finley Academy of Cosmetology
High School Diploma -
Silverado High School