Marie McLaughlin
Long Beach,CA
Summary
Highly motivated professional with 7 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
15
15
years of professional experience
Work History
Salon Owner/Operator
Self-employeed
Long Beach, CA
07.2020 - Current
- Kept records for production, inventory, income and expenses.
- Mentored and trained new hires on sales techniques and customer service procedures.
- Determined pricing for products or services based on costs and competition.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Independent Contractor / Booth Renter, Eyelash Extension Artist, Volume Lash Specialist
My Chick Habit
Broadway, Long Beach, CA
07.2015 - 03.2020
- Developed strong rapport with clients to gain repeat business and improve overall sales.
- Assisted answering phones, scheduling appointments and collecting payments.
- Managed quality control and maintained high level of customer satisfaction.
- Brought in substantial word-of-mouth business based on quality of work and customer service skills.
- Educated customers on aftercare procedures to preserve natural eyelash health and longevity of eyelash extensions.
- Trained new lash technicians on proper application of eyelash extensions.
Wax Specialist
European Wax Center
Torrance, CA
03.2015 - 07.2015
- Wax all female body parts Specialize in Brazilian waxing
- Provided personalized care to make clients feel comfortable.
- Discussed procedures and educated clients on waxing systems.
- Maintained relationships with numerous return clients.
Key Holder / Assistant Manager
Foreign Exchange
Culver City, CA
11.2012 - 09.2014
- Managed and maintain sales floor
- Assisted customers with merchandise selection
- Meeting personal and store daily sales goal Assist with window and store display for promotions.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
Assistant Manager
Reflection, 1815
Redondo Beach, CA
06.2008 - 11.2012
- Managed opening and closing of store and register POS system
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Completed inventory audits to identify losses and project demand.
Education
Esthetician License - Beauty
Academy of Beauty
Culver City, CA01.2015
High School Diploma -
Hawthorne High School
Hawthorne, CA06.2009
Some College (No Degree) -
El Camino College
Torrance, CASkills
- Cost Control and Budgeting
- New Business Development
- Relationship Building
- Strategic Decision-Making
- Verbal and Written Communication
- Quality Assurance
- Goal Setting
- Budget Control
References
REFERENCES UPON REQUEST
Timeline
Salon Owner/Operator
Self-employeed
07.2020 - Current
Independent Contractor / Booth Renter, Eyelash Extension Artist, Volume Lash Specialist
My Chick Habit
07.2015 - 03.2020
Wax Specialist
European Wax Center
03.2015 - 07.2015
Key Holder / Assistant Manager
Foreign Exchange
11.2012 - 09.2014
Assistant Manager
Reflection, 1815
06.2008 - 11.2012
Esthetician License - Beauty
Academy of Beauty
High School Diploma -
Hawthorne High School
Some College (No Degree) -
El Camino College