Cindy Olivarez
Arvada,CO
Summary
Highly-motivated individual seeking entry-level opportunity to utilize customer service experience and data entry skills to grow with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Self-motivated and adept at working effectively unsupervised and quickly mastering new skills. Eager to contribute to a dynamic team while also contributing to company growth.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Salon Owner/Operator
Sola Salons Studios
Highlands Ranch, CO
12.2017 - Current
- Scheduled appointments for clients using software systems. Set up and maintained online booking system.
- Provided excellent customer service to ensure repeat business from satisfied clients.
- Ordered supplies and equipment needed for daily operations.
- Maintained salon finances, including budgeting, payroll and bookkeeping.
- Monitored stock levels of products used in services offered at the salon.
- Adhered to state laws and regulations regarding licensure, sanitation standards.
- Resolved customer complaints quickly and efficiently while maintaining professionalism.
- Completed thorough opening, closing functions to maintain operational standards each day.
- Filled out and filed appropriate sales tax, quarterly tax, and annual tax forms and returns.
- Focused on retaining clients by keeping client service cards, which detailed personal services and purchases.
- Consulted with customers to understand needs and recommend professional services.
- Attended continuing education classes related to hairstyling trends and techniques.
- Pre-booked future appointments to increase repeat business.
- Responded to customer inquiries by phone, email, and in person.
Salon Owner/Operator
EnVogue Salon
Centennial, CO
04.2013 - 12.2017
- Monitored employee performance to ensure quality services were delivered consistently.
- Resolved customer complaints in a timely manner, while maintaining positive relationships with clients.
- Conducted interviews with prospective employees prior to hiring decisions being made.
- Handled staff development, budgeting and supply ordering.
Stylist/Manger
Great Clips, Ross the Boss & CO., other salons
Aurora, Highlands Ranch, CO
06.1989 - 04.2013
- Same as other positions.
Education
High School Diploma -
Arvada High School
Arvada, CO06-1989
Cosmetology - Cosmetology Education
Warren Tech
Lakewood, CO06-1988
Skills
- Decision-Making
- Self-Motivated and Reliable
- Records Organization and Management
- Relationship Building
- Adaptability and Flexibility
- Problem-solving abilities
- Teamwork and Collaboration
- Professionalism
- Effective Communication
- Interpersonal Skills
- Desktops, Laptops, and Mobile Devices
- Written Communication
- Professional Demeanor
- Business Management
- Quality Assurance
- Schedule Management
- Data Entry and Numeric
- Customer Service
- Administrative Skills
- Inventory Management
- Customer Retention
- Data Management
- Financial Oversight
- Hygiene standards
- Appointment Scheduling
- Sales Tracking
Affiliations
- camping, fishing, hiking.
- Crafts, jewelry making with granddaughter
Certification
- Cosmetology license
References
References available upon request.
Timeline
Salon Owner/Operator
Sola Salons Studios
12.2017 - Current
Salon Owner/Operator
EnVogue Salon
04.2013 - 12.2017
Stylist/Manger
Great Clips, Ross the Boss & CO., other salons
06.1989 - 04.2013
High School Diploma -
Arvada High School
Cosmetology - Cosmetology Education
Warren Tech
- Cosmetology license
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