Emma Erbe
Maurice,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Cosmetologist Assistant
Dore Dore
04.2022 - Current
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Streamlined appointment booking process improving overall efficiency reducing wait times for customers.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
Waitress/Hostess
Pour Restaurant & Bar
07.2020 - 04.2022
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Waitress/Hostess
Chopsticks Fresh Asian Cuisine
01.2019 - 03.2020
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Used cash registers and credit card machines to cash out customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
Concessions Worker
Lafayette Little Leauge
01.2015 - 01.2019
- Accurately operated cash register to process customer payments.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
- Ensured compliance with health and safety regulations through regular cleaning and sanitization tasks.
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
Volunteer
Lafayette Little League
01.2011 - 01.2015
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Followed detailed direction from management to complete daily tasks.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Education
Cosmetology
Cosmetology Training Center
Lafayette, LA09.2021
High School Diploma -
North Vermillion Highschool
Maurice, LA05.2019
Skills
- Hair Cutting and Trimming
- Scalp Massage
- Electronic Calendar Management
- Scheduling appointments
- Selling and Upselling
- Licensed Cosmetologist
Timeline
Cosmetologist Assistant
Dore Dore
04.2022 - Current
Waitress/Hostess
Pour Restaurant & Bar
07.2020 - 04.2022
Waitress/Hostess
Chopsticks Fresh Asian Cuisine
01.2019 - 03.2020
Concessions Worker
Lafayette Little Leauge
01.2015 - 01.2019
Volunteer
Lafayette Little League
01.2011 - 01.2015
Cosmetology
Cosmetology Training Center
High School Diploma -
North Vermillion Highschool
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