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I am an experienced IT specialist with a proven track record in managing infrastructure and security initiatives aligned with organizational goals. I am skilled in Microsoft Admin, Exchange, SharePoint, ERP configuration, and network switches, as well as firewall administration and network security management. I have hands-on experience across all phases of IT operations—planning, implementation, troubleshooting, and optimization.
I have also developed open-source tools and created web applications to support troubleshooting and issue resolution, improving efficiency and usability across IT environments. I excel at collaborating with teams to streamline IT operations while ensuring strict compliance with cybersecurity protocols, and I am adept at supporting employees with issues across computer systems, mobile devices, and peripheral equipment.
I am comfortable working independently to investigate and resolve complex technical problems with precision. I bring strong communication, problem-solving, and adaptability skills that ensure seamless security operations and robust system protection. I am a diligent professional, ready to contribute to a new position that involves troubleshooting, issue resolution, and infrastructure improvement in the IT environment.

IT Specialist with expertise in cloud infrastructure management and Microsoft technologies, particularly Azure administration. Proven track record in technical troubleshooting and delivering exceptional customer support, enhancing client satisfaction and operational performance. Experienced in leading projects that improve user experience and streamline processes. Dependable professional with strong communication skills, adept at resolving complex technical issues and providing effective training to end-users.

Dedicated IT Support and Systems Administrator with deep experience optimizing performance across software, banking, and healthcare environments. Skilled in Windows Server administration, Active Directory, Group Policy, DNS, DHCP, SCCM, PDQ, Intune, and Entra ID for enterprise‑level deployments, configuration management, and system automation. Proven ability to manage and secure server infrastructures, execute patch cycles, streamline performance, and troubleshoot complex network and infrastructure issues. Consistently enhances operational reliability and user experience through disciplined administration, proactive monitoring, and rapid issue resolution.

Experienced IT professional with a strong background in system administration, network security, and technical support. Skilled in troubleshooting, software installation, and optimizing IT infrastructure for peak performance. Demonstrates effective team collaboration and adaptability in dynamic environments, consistently delivering reliable results. Seeking a challenging position to utilize qualifications, skills, and experience. A quick troubleshooter with the ability to identify root causes of issues efficiently. Possesses leadership and management skills, as well as strong organization and time-management abilities. Excellent written and verbal communication skills, including listening and interpersonal abilities. Highly proficient in presentation, technical document writing, mentoring, and knowledge sharing. Able to thrive in multi-vendor environments and meet tight deadlines with minimal supervision. Strong ability to work independently or in a team environment. Capable of analyzing, solving, and correcting issues in real-time while providing solutions to end-users. Committed to continuous professional development as a fast learner.

Over the past five years, I've played a pivotal role in a large-scale security audit, managed accounts for a user base of over 500 individuals, and successfully deployed and configured more than 250 end-user devices. Throughout my tenure, I've prioritized delivering outstanding customer service. Concurrently, I've achieved a Secret Clearance from the United States government, supported by professional certifications such as CompTIA Security+. Additionally, I've earned a Bachelor's degree in Cybersecurity Management and Policy, solidifying my expertise in the field.

Emma Ewing

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IT Specialist

IT Specialist

Help Desk Administrator

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Associate of Applied Science - Web Development

Bachelor's - Marketing

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IT Specialist

IT Specialist

Help Desk Administrator

Associate of Applied Science - Web Development

Bachelor's - Marketing

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