Estevan Toledo
Des Plaines,IL
Summary
Over the past five years, I've played a pivotal role in a large-scale security audit, managed accounts for a user base of over 500 individuals, and successfully deployed and configured more than 250 end-user devices. Throughout my tenure, I've prioritized delivering outstanding customer service. Concurrently, I've achieved a Secret Clearance from the United States government, supported by professional certifications such as CompTIA Security+. Additionally, I've earned a Bachelor's degree in Cybersecurity Management and Policy, solidifying my expertise in the field.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Specialist
United States Army
04.2023 - Current
- Used ticketing systems to manage and process over 100 support actions and requests.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Configured over 50 hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Translated complex technical issues into digestible language for non-technical users.
- Managed over 50 hardware and software inventory, ensuring timely updates and replacements as needed.
- Conducted monthly regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.
- Created over 200 user accounts and assigned permissions.
Network Administrator
United States Army
04.2021 - 04.2023
- Installed and configured over 50 network printers and other peripheral devices.
- Cultivated a high-performance team through, providing quarterly training opportunities, and fostering a positive work environment.
- Maintained network hardware and software and monitored network to support network availability to end users for over 200 users.
- Monitored over 100 system performances and responded to alerts.
- Assisted IT staff in over 200 troubleshooting issues and closing calls.
- Diagnosed and executed resolution for network and server issues over 10 times.
Personal Banker
JP Morgan Chase
01.2019 - 04.2021
- Supported managers in implementing operational improvements that increased efficiency across the branch network.
- Responded to over 500 customer inquiries regarding new accounts and account services.
- Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
- Maintained customer records and updated account information with zero security incidents.
Education
Bachelor of Science - Cybersecurity Management And Policy
University of Maryland Global Campus
3501 University Blvd E, Adelphi, MD 2078305.2023
Skills
- VoIP Installation
- Account Administration
- Ticket management
- Account Management
- Hardware and Software Configuration
- Microsoft Windows and Office
- TCP/IP
- DHCP Management
- Active Directory Management
Certification
- CompTIA Security +
- Secret Clearance
Timeline
IT Specialist
United States Army
04.2023 - Current
Network Administrator
United States Army
04.2021 - 04.2023
Personal Banker
JP Morgan Chase
01.2019 - 04.2021
Bachelor of Science - Cybersecurity Management And Policy
University of Maryland Global Campus
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