Idowu Hamed
Denver,CO
Summary
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Skilled IT Specialist with experience in managing network systems, data security, and troubleshooting technical issues. Strong knowledge of hardware and software installation and maintenance. Demonstrated ability to improve system efficiency and reduce downtime. Track record of leading successful projects, enhancing client satisfaction, and improving overall operational performance.
Overview
3
3
years of professional experience
Work History
IT Specialist
Denver Health Medical Center
07.2023 - Current
- Installed and performed minor repairs to hardware, software or peripheral equipment.
- Installed operating systems, applications, patches, updates. as needed.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Created user accounts, set up permissions, and monitored system security.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Configured firewalls to protect against unauthorized access or malicious attacks.
- Monitored network performance and identified areas for improvement.
- Managed virtual machines used for testing purposes or hosting services and applications.
- Demonstrated advanced product knowledge to solve customer issues.
IT Analyst
Thirdpacket technology
05.2022 - 04.2023
- Created detailed technical specifications for software applications.
- Configured networks, servers, storage devices and other equipment as per client requirements.
- Explored new technologies and tools for productivity, security and quality assurance purposes.
- Coordinated installation of updated computer programs and systems.
- Tested, maintained and monitored computer programs and systems.
- Trained staff and users to work with computer systems and programs.
- Reviewed and analyzed computer printouts and performance indicators to locate code problems and correct errors.
- Updated and maintained databases with current information.
Education
Bacher’s Degree - Information Technology
Southern New Hampshire University
Hooksett, NH12.2022
Associate of Science - Information Technology
Southern New Hampshire University
Hooksett, NH08-2021
Skills
- Technical support
- Hardware installation
- Software updates
- Network monitoring
- System performance
- Firewall configuration
- User account management
- Virtual machine management
- Customer service
- Problem solving
- VoIP installation
- Software patches
- IT troubleshooting
- Virtualization techniques
Timeline
IT Specialist
Denver Health Medical Center
07.2023 - Current
IT Analyst
Thirdpacket technology
05.2022 - 04.2023
Associate of Science - Information Technology
Southern New Hampshire University
Bacher’s Degree - Information Technology
Southern New Hampshire University
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