Emma Finto-Dobbs
Hewitt,TX
Summary
Dedicated retail professional with strong customer service skills and attention to detail. Proven ability to enhance customer engagement and resolve issues effectively.
Overview
18
18
years of professional experience
Work History
Retail Worker
Walmart
Hewitt, TX
03.2022 - Current
- Provided exceptional customer service, assisting with inquiries and resolving issues efficiently.
- Maintained accurate inventory levels through regular stock checks and adjustments.
- Trained new team members on store policies, procedures, and customer service standards.
- Implemented merchandising strategies to enhance product visibility and drive sales performance.
- Monitored compliance with safety standards, contributing to a safe shopping environment.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Answered questions about store policies and addressed customer concerns.
- Improved overall efficiency through proactive restocking of product shelves during low-traffic periods.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Home Health Aide
Private Care
Waco, TX
09.2018 - 06.2019
- Trained new staff on caregiving protocols and best practices for client safety and well-being.
- Implemented strategies to improve daily living activities, promoting independence among clients.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Implemented therapeutic interventions as directed by healthcare providers, improving patient comfort and mobility.
- Collaborated with healthcare professionals to develop individualized care plans, addressing specific needs and goals of each patient.
Home Health Aide
Private Home
Hewitt, TX
08.2017 - 02.2018
- Provided personal care support, including bathing, grooming, and dressing for clients.
- Assisted with mobility and physical exercises to enhance client mobility and comfort.
- Administered medications as prescribed, ensuring adherence to healthcare plans.
- Monitored vital signs and reported changes in client conditions to healthcare professionals.
- Developed personalized care plans in collaboration with clients and family members for improved health outcomes.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained accurate documentation of care provided, ensuring compliance with regulatory standards.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Human Resources Assistant
ATS
Taylor, TX
03.2011 - 08.2015
- Supported performance evaluation processes by gathering feedback and preparing documentation.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- processing of primary insurance.
- insure office practice are in compliance with HIPAA regulations.
- Assist Therapist with patients when needed.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
Host
Yang Sing
Temple, TX
06.2008 - 11.2010
- Greeted and seated guests, managing flow and wait times effectively.
- Assisted in training new hosts on guest service standards and operational procedures.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Monitored reservation systems to optimize seating arrangements during peak hours.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
No Degree -
McLennan Community College
Waco, TXHigh School Diploma -
Rockdale High School
Rockdale, TX05-2008
Skills
- Customer service
- Patience and empathy
- Customer assistance
- Reliability and punctuality
- Adaptable and flexible
- Attention to detail
- Reliable and responsible
- Team cooperation
- Honest and dependable
- Positive customer engagement
- Creative thinking
- Strong communication and interpersonal skills
- Goal driven
- Decision-making
Timeline
Retail Worker
Walmart
03.2022 - Current
Home Health Aide
Private Care
09.2018 - 06.2019
Home Health Aide
Private Home
08.2017 - 02.2018
Human Resources Assistant
ATS
03.2011 - 08.2015
Host
Yang Sing
06.2008 - 11.2010
No Degree -
McLennan Community College
High School Diploma -
Rockdale High School