Emma Forest
Wilbraham,MA
Summary
Dynamic retail professional with extensive experience at Ocean State Job Lot, excelling in customer service and team leadership. Proven track record in optimizing store operations and enhancing merchandise displays, resulting in increased sales. Skilled in problem-solving and fostering teamwork, ensuring a positive shopping experience for all customers.
Overview
5
5
years of professional experience
Work History
Store Specialist
Ocean State Job Lot
Palmer, MA
01.2025 - 01.2026
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Trained new staff on store operations, customer service standards, and product knowledge.
- Executed visual merchandising strategies to enhance product displays and drive sales.
- Collaborated with management to optimize store layouts for improved customer flow and accessibility.
Customer Service Lead
Ocean State Job Lot
Palmer, MA
02.2024 - 01.2025
- Trained and mentored customer service team on best practices and company policies.
- Resolved complex customer inquiries, ensuring high satisfaction and loyalty levels.
- Developed and implemented streamlined processes to enhance service efficiency and response times.
- Analyzed customer feedback to identify trends and driving improvements in product offerings
Front End Supervisor
Ocean State Job Lot
Palmer, MA
11.2021 - 02.2024
- Supervised daily operations to ensure team productivity and service quality.
- Trained new employees on customer service standards and operational procedures.
- Assisted in inventory management, ensuring accurate stock levels and organization.
- Resolved customer inquiries and complaints efficiently to enhance satisfaction.
Sales Associate
Ocean State Job Lot
Palmer, MA
12.2020 - 11.2021
- Assisted customers in locating products and provided knowledgeable recommendations.
- Operated cash register, processing transactions efficiently and accurately.
- Maintained store displays and organized merchandise to enhance customer experience.
- Collaborated with team members to ensure timely restocking of inventory.
Education
Associate of Arts - Criminal Justice
Springfield Technical Community College
Springfield, Massachusetts, MA01-2027
Skills
- Workplace safety
- Store operations
- Store maintenance
- Merchandise display
- Promotional strategies
- Teamwork
- Customer service
- Problem-solving
- Friendly and outgoing
- Customer assistance
- Customer engagement
- Cash handling
- Retail sales
Timeline
Store Specialist
Ocean State Job Lot
01.2025 - 01.2026
Customer Service Lead
Ocean State Job Lot
02.2024 - 01.2025
Front End Supervisor
Ocean State Job Lot
11.2021 - 02.2024
Sales Associate
Ocean State Job Lot
12.2020 - 11.2021
Associate of Arts - Criminal Justice
Springfield Technical Community College