Grace St Clair
Pleasant Gap,PA
Summary
30+ years customer service experience
Overview
22
22
years of professional experience
Work History
Store Specialist
Ocean State Job Lot
State College, PA
01.2025 - Current
- Assisted customers with product inquiries and selections to enhance shopping experience.
- Organized merchandise displays to maximize visibility and accessibility of products.
- Operated point-of-sale systems efficiently, ensuring accurate transaction processing.
- Maintained inventory levels through regular stock checks and replenishment efforts.
Lead Sales Key Holder
Dollar General
Zion, PA
09.2024 - 01.2025
- Managed daily store operations, ensuring compliance with company policies and procedures.
- Trained new employees on store protocols and customer engagement techniques.
- Maintained inventory accuracy through regular stock checks and replenishment processes.
- Processed cash register transactions efficiently, minimizing errors during checkout.
- Implemented visual merchandising standards to enhance product presentation and maximize sales.
- Handled escalated customer issues professionally, resolving problems quickly while maintaining high levels of customer satisfaction.
- Managed store personnel by delegating tasks and supervising daily operations.
Salesperson
Sheetz
State College, PA
07.2003 - 07.2024
- Delivered exceptional customer service, ensuring positive shopping experiences and repeat business.
- Maintained inventory accuracy through meticulous stock management and regular audits.
- Assisted in training new staff on operational procedures and customer engagement techniques.
- Executed cash handling processes accurately, ensuring balanced registers at the end of shifts.
- Collaborated with team members to streamline workflows, improving overall store efficiency.
- Addressed customer concerns promptly, fostering a welcoming environment and increasing satisfaction levels.
- Developed relationships with clients for increased loyalty and repeat business.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Education
Associate of Science - Electronic Engineering Technology
South Hills School of Business And Technology
State College, PA06-2003
Skills
- Workplace safety
- Point of sale systems
- Teamwork
- Customer service
- Friendly and outgoing
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Store Specialist
Ocean State Job Lot
01.2025 - Current
Lead Sales Key Holder
Dollar General
09.2024 - 01.2025
Salesperson
Sheetz
07.2003 - 07.2024
Associate of Science - Electronic Engineering Technology
South Hills School of Business And Technology