EMMA FRANKEL
New York,NY
Summary
Motivated and adaptable creative professional seeking a position in public relations or a related field. Leveraging exceptional communication, interpersonal, and organizational skills. Recognized for reliability, strong work ethic, and ability to thrive in fast-paced, dynamic environments. Enthusiastic about contributing to a team, embracing new challenges, and furthering professional growth.
Overview
4
4
years of professional experience
Work History
Social Media Coordinator
Bluestar Alliance
07.2024 - Current
- Coordinate Social Media for Bebe, Hurley, and Kensie
- Create copy for social media posts
- Plan and post on Instagram
- Place influencer gifting orders
- Keep influencer analytics up to date
- Use Plainly and Troll to optimize Instagram post scheduling
- Involved in all aspects of photoshoots including liaising with licensees, scouting locations, procuring models, and assisting with concept development
Design Assistant
Lion Brand Yarn
03.2024 - 07.2024
- Gather inspiration and pick color palettes for yarn beauty shots
- Identify outfit inspirations and model poses for photoshoots
- Choose yarn colors for garment designs
- Identify monthly fashion trends
- Create TikToks and Instagram posts to optimize brand engagement
- Prepare for and assist during photoshoots
Customer Service Associate
Alo Yoga
01.2024 - 06.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Customer Service Associate
Madewell
08.2023 - 04.2024
- Works towards attaining sales goals
- Enhances customer experience to develop brand loyalty
- Works with POS system to complete customer purchases
Intern
GBrands Apparel
08.2023 - 11.2023
- Expanded social media presence through the creation of new content for Instagram Reels and TikTok
- Maintained the showroom by distributing and retrieving samples; preparing samples for incoming buyers, and managing tags and labels on merchandise
- Attended sales meetings and took notes
Customer Service
Shake Smart
08.2022 - 05.2023
Social Media Intern
Kara Mac Shoes
05.2022 - 08.2022
Community Ambassador/Front Desk Associate
The Legacy at Penn State
11.2021 - 05.2022
Public Relations and Social Media Intern
The Moms
01.2021 - 05.2021
Education
BA - Advertising & Public Relations, Minor in Sociology
Penn State University
05.2023
Skills
- Content marketing
- Content development
- Social media marketing
- Verbal and Written Communication
- Customer Service
- Client Relations and Retention
- Canva
Timeline
Social Media Coordinator
Bluestar Alliance
07.2024 - Current
Design Assistant
Lion Brand Yarn
03.2024 - 07.2024
Customer Service Associate
Alo Yoga
01.2024 - 06.2024
Customer Service Associate
Madewell
08.2023 - 04.2024
Intern
GBrands Apparel
08.2023 - 11.2023
Customer Service
Shake Smart
08.2022 - 05.2023
Social Media Intern
Kara Mac Shoes
05.2022 - 08.2022
Community Ambassador/Front Desk Associate
The Legacy at Penn State
11.2021 - 05.2022
Public Relations and Social Media Intern
The Moms
01.2021 - 05.2021
BA - Advertising & Public Relations, Minor in Sociology
Penn State University
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