Emma Frenn
Minneapolis,MN
Summary
Dedicated People Business Consultant with a strong background in Industrial Organizational Psychology and extensive experience in DEI, workforce development, and strategic change management. Proven track record in leading large-scale organizational projects, facilitating talent reviews, and enhancing employee engagement and satisfaction. Skilled in data analysis, project management, and consulting with senior leadership to drive business outcomes. Committed to fostering inclusive and innovative workplace cultures, improving health equity, and advancing organizational effectiveness. Ready to leverage expertise to support leaders and employees as an Associate People Business Partner at Optum Technology.
Overview
5
5
years of professional experience
Work History
People Business Consultant
Optum
Minnetonka, MN
01.2024 - Current
- Led the career lattice project to redesign the employee transition process for a ~1,800 employee contact center, aiming to enhance efficiency, strategic alignment, and employee satisfaction by fostering a culture of continuous growth and innovation, resulting in reduced adjustment periods and better utilization of workforce skills
- Anticipated and navigated conflicts during downsizing and globalization, facilitating discussions to identify root causes and collaboratively explore permanent solutions with Employee Relations, Talent MarketPlace, Business, and People team leading to the successful redeployment of over 73% of our originally impacted population in 2024
- Conducted talent reviews for salary grade 28+ and nominated top employees into development programs, addressing retention risks by collaborating with leaders to create actionable career plans and strengthen the talent pipeline
- Supported business resilience and agility during a cyber-attack by leading through a change enablement leadership style
- Played a crucial role in maintaining operational continuity and successfully navigating organizational challenges
- Influenced and collaborated with business units to pilot the QVC program, successfully transferring over 400 contact center employees into this incentive plan to drive performance and enhance the employee experience, while ensuring equitable opportunities and quantifiable metrics for all contact center employees
- Analyzed EXI results and curated thorough reports highlighting successes and areas of opportunity for each individual leader, emphasizing short-term actions; presented these findings to Sakora Perkins hierarchy down to supervisor level facilitating discussions to drive improvements
- Led a portion of the People Team development program orientation and mentored an intern by providing a trusting and psychologically safe environment, ensuring professional support and guidance throughout her tenure
- Championed diversity, equity, and inclusion by promoting positive culture opportunities through change enablement strategies such as ADKAR, sharing monthly DEI celebrations and ERG resources, and presenting DEI updates in organizational meetings to foster an inclusive and engaged workplace
People Team Development Associate
UnitedHealth Group
Minnetonka, MN
06.2021 - 12.2023
- Aided in the Change Healthcare acquisition of 13,000 employees including job mapping, synergies, benefits, and reduction in force
- Curated and presented a People Business Partner playbook to successfully transition the Change Healthcare People team into UnitedHealth Group People Team culture
- Managed and designed a coaching pilot for 40 employees who recently emerged into leadership roles to analyze their level of success by partnering with Ezra and People Team Analytics
- Conducted focus groups on how to improve diversity, equity and inclusion for employee’s experience
- Consulted team of 15 employees in compensation strategies, talent reviews, employee experience and strategized techniques to exceed business goals
- Explored strategies and formulated recommendations to reduce call volume for employee center
People Team Intern
UnitedHealth Group
Minnetonka, MN
06.2020 - 06.2021
- Evaluated current compensation plan for global recruiters and formulated recommendations to ensure accurate representation of job duties
- Facilitated recruitment effort for people team development program at graduate universities by hosting recruitment sessions and connecting with applicable applicants
Graduate Student Worker
University of Wisconsin Stout
Menomonie, WI
09.2019 - 05.2021
- Created, implemented, and analyzed an employee experience survey for Andersen Windows, reaching over 3,000 employees, and providing actionable recommendations to senior leadership.
- Developed and managed the Request for Proposal (RFP) process, including detailed reports on pricing, timelines, and strategies, supported by data graphics to fulfill organizational needs.
- Completed extensive coursework in research design and analysis, foundations of evaluations, psychometrics of test construction, personnel psychology, organizational development, and psychological applications of health promotion.
Education
M.S - Industrial Organizational Psychology
University of Wisconsin – Stout
Menomonie, WI05.2021
B.S - Psychology
University of Wisconsin – Eau Claire
Eau Claire, WI12.2018
Skills
- DEI Champion
- Mentorship and Coaching
- Strategic Thinking and Problem Solving
- Providing Support
- Managing Ambiguity
- Data Analysis and Reporting
- Workforce Development
- Project Management
- Talent Management
- Communication
- Planning and Execution
- Strategy Realignment
- Cost Reduction
- Team Collaboration
- Time Management
- Workflow Optimization
References
- Matthew Holland, People Business Partner, UnitedHealth Group, Matthew.holland@optum.com, Former manager
- Stephanie Roberts, Director People Development, UnitedHealth Group, Stephanie.d.roberts@optum.com, Talent Market Place Partner
- Seth Johnson, Director People Development, UnitedHealth Group, Seth_johnson@uhg.com, Former Manager
- Lukas Mudra, VP DEI, UnitedHealth Group, lukas@uhg.com, Former Manager
- Ellsbeth Schmachtenberger, People Business Partner, UnitedHealth Group, Ellsbeth_schmachtenberger@uhg.com, Colleague
- Tara Thorson, Director People Development, UnitedHealth Group, Tara_s_thorson@uhc.com, Colleague
- Daniel Beach, People Business Partner, UnitedHealth Group, Dan_beach@uhc.com, Former manager/Navigation coach
Timeline
People Business Consultant
Optum
01.2024 - Current
People Team Development Associate
UnitedHealth Group
06.2021 - 12.2023
People Team Intern
UnitedHealth Group
06.2020 - 06.2021
Graduate Student Worker
University of Wisconsin Stout
09.2019 - 05.2021
M.S - Industrial Organizational Psychology
University of Wisconsin – Stout
B.S - Psychology
University of Wisconsin – Eau Claire
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