Emma Gallagher
Santa Rosa,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
1
1
year of professional experience
Work History
Seasonal Park Monitor
County of Marin
05.2024 - Current
- Maintain restrooms by cleaning, stocking, litter picking and pressure washing.
- Sustain community trails by trimming overgrown branches, plants and grass by using outdoor tools such as shears, weed whips and pole saws.
- Patrol all areas by foot and vehicle to assess park conditions and notified maintenance department regarding trash and debris.
- Direct incoming and outgoing traffic during special events and identified available parking areas for drivers.
- Provide information and guidance for park visitors, answered questions and inquiries and suggested trails for hiking.
Banquet Server
Doubletree By Hilton
01.2024 - Current
- Serve appetizers, delivered entrees, and refilled beverages for banquet guests.
- Answer guest questions about event plans and food service choices.
- Maintain customer satisfaction with timely table check-ins to assess food and beverage needs.
- Provide friendly, courteous service to create memorable moments for guests.
- Arrange linens and table settings according to seating plan and event theme.
- Handle food and beverage orders for up to 400 guests, delivering prompt and friendly service.
Desk Aide
City of Santa Rosa
04.2023 - Current
- Enforce building rules with staff, guests, and outside professionals.
- Collect room deposits, fees, and payments.
- Answer and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Process incoming and outgoing mail and packages according to established procedures.
- Make phone calls regarding reservations and cancellations for upcoming events.
- Direct patrons to specific rooms and fields.
Sales Associate
Dick's Sporting Goods, Inc
12.2023 - 06.2024
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Server/ Bartender
Hotel Phillip Island
05.2023 - 11.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
High School Diploma -
Sun Valley High School
Monroe, NC06.2016
Skills
- Office Administration
- Grounds Maintenance
- Product and service knowledge
- Verbal and written communication
- Time Management
Timeline
Seasonal Park Monitor
County of Marin
05.2024 - Current
Banquet Server
Doubletree By Hilton
01.2024 - Current
Sales Associate
Dick's Sporting Goods, Inc
12.2023 - 06.2024
Server/ Bartender
Hotel Phillip Island
05.2023 - 11.2023
Desk Aide
City of Santa Rosa
04.2023 - Current
High School Diploma -
Sun Valley High School
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