Emma Goode
Ooltewah,TN
Summary
Seasoned professional with 8 years of experience in child and youth care, adept at fostering positive environments and delivering exceptional support. Proven customer service skills as a Cashier at Publix, demonstrating active listening, engagement, and complaint resolution. Seeking a Customer Service role to leverage strong communication and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Resource Assistant
Sumner County Board of Education
Gallatin, TN
10.2021 - 05.2025
- Redirected negative behaviors through the application of positive reinforcement techniques.
- Facilitated academic instruction and provided assignment support to enhance student learning outcomes.
- Contributed to the implementation and adaptation of Individualized Education Plans (IEPs) in collaboration with educators.
- Monitored student performance, assisting in the identification of learning obstacles and opportunities for tailored support.
Child and Youth Worker
Long Hollow Church
Hendersonville, TN
09.2015 - 10.2023
- Facilitated recreational activities to promote healthy development among clients across different age groups.
- Assisted with the development of life skills, including problem-solving and communication, while providing care and support during daily activities.
- Maintained a hygienic environment by sanitizing toys and surfaces, and prepared nutritious meals adhering to dietary guidelines.
- Supported the social and emotional skill development of children, enforcing discipline strategies to ensure a safe setting.
Cashier
Publix
Hendersonville, TN
08.2022 - 01.2023
- Processed transactions efficiently, utilizing cash registers and POS systems, and managed various forms of payment including cash, checks, and credit cards.
- Trained new employees on cash handling procedures, inventory management, and customer service excellence, ensuring consistency and quality across the team.
- Maintained store presentation and organization through daily recovery tasks, while resolving customer complaints with professionalism, aligning with company policies.
Private Nanny
Lisa Nickason
Gallatin, TN
03.2021 - 09.2021
- Maintained a consistent daily routine to promote a sense of stability for children, ensuring a balance of rest, learning, and play activities.
- Prepared healthy meals and snacks, managed laundry and cleaning of play areas, and adhered to parental guidelines for discipline and child engagement.
- Fostered open communication with parents regarding children's progress and daily activities, and provided reliable transportation to school and extracurricular events.
Childcare Assistant Teacher
Children First Childcare Center
Hendersonville, TN
01.2019 - 04.2021
- Fostered a nurturing classroom atmosphere, ensuring a sense of safety and respect for all children.
- Collaborated in the development and execution of educational activities, aligning with early childhood learning standards.
- Conducted developmental assessments, effectively communicating each child's progress and needs to parents.
Education
High School Diploma - undefined
06.2019
Skills
- Scheduling Expertise
- Communication Management
- Maintaining Files
- Administrative Assistance
- Teaching
- Team Player
- Communication Skills
- Active Listening
- Problem-Solving
- Data Entry
- Retail
- Customer Service
- Cashier
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeImportant To Me
Career advancementHealthcare benefitsCompany CultureTimeline
Cashier - Publix
08.2022 - 01.2023
Resource Assistant - Sumner County Board of Education
10.2021 - 05.2025
Private Nanny - Lisa Nickason
03.2021 - 09.2021
Childcare Assistant Teacher - Children First Childcare Center
01.2019 - 04.2021
Child and Youth Worker - Long Hollow Church
09.2015 - 10.2023
Aaron Academy - High School Diploma,
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