Katherine Merris
Schaumburg,IL
Summary
Dynamic professional with strong problem-solving and scheduling skills. Experienced in delivering exceptional customer service and advocating for client needs in fast-paced environments.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Resource Assistant
District 214
08.2020 - Current
- Coordinated resource allocation to support district-wide educational initiatives and programs.
- Collaborated with educators to identify resource needs and ensure timely fulfillment of requests.
- Supervising students behavior, managing class assignments and grades 45 to 60 students every 80 minutes for 4 periods a day.
- Providing technical and academic support for students.
- Contacting counselors and teachers of students that need additional support.
Server
Maggiano's Restaurant
04.2019 - Current
- Delivered exceptional customer service in high-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and service.
- Managed 4 to 5 tables, prioritizing guest needs for optimal dining experiences and celebrating birthdays, anniversaries and graduations.
- Resolved customer complaints swiftly, maintaining satisfaction and loyalty.
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Furniture Sales Consultant
Art Van Furniture
08.2013 - 09.2019
- Developed customer relationships through personalized consultations to understand needs and preferences.
- Collaborated with team members to maintain an organized showroom and enhance visual merchandising strategies.
- Demonstrated product knowledge by effectively communicating features and benefits of furniture collections to customers.
- Assisted 15 clients a day in selecting furniture that aligns with their lifestyle, ensuring satisfaction and repeat business.
Patient Advocate
Illinois Back Institute
07.2008 - 08.2013
- Advocated for patient needs, ensuring access to necessary treatments and resources.
- Facilitated communication between patients and healthcare providers to enhance care continuity.
- Coordinated patient education sessions, improving understanding of treatment options and procedures.
- Managed approximately 20 case files, emails, incoming calls per day from customers and insurance companies. I also had to provide accurate documentation and compliance with healthcare regulations.
Education
Bachelor of Science - Technical Management
DeVry University
Addison, IL10-2003
Associate of Applied Science - Electronics
DeVry University
Addison, IL10-2001
Skills
- Problem-solving skills
- Active listening
- Scheduling expertise
- Team player
- Exceptional customer service
- Guest engagement
- Multitasking and organization
- Classroom management
- Relationship building
- Coaching and mentoring
- Verbal and written communication
Certification
Paraprofessional license 2021
Timeline
Resource Assistant
District 214
08.2020 - Current
Server
Maggiano's Restaurant
04.2019 - Current
Furniture Sales Consultant
Art Van Furniture
08.2013 - 09.2019
Patient Advocate
Illinois Back Institute
07.2008 - 08.2013
Bachelor of Science - Technical Management
DeVry University
Associate of Applied Science - Electronics
DeVry University