Emma Gow
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
6
6
years of professional experience
Work History
Front of House Director
Chick-fil-A
03.2019 - Current
- Working full-time supervising 15-22 employees while running shifts and working in various positions in the front-of-house.
- Partnered with back-of-house leadership in order to maintain seamless communication between teams, ensuring a smooth experience for guests.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive experience.
- Reconfigured the process for Mobile Ordering in Drive-Thru to enhance guest experience and faster service
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Improved staff retention by fostering a supportive work environment and providing ongoing training opportunities.
Property Claims Intern
Liberty Mutual Insurance
05.2024 - 08.2024
- Gained a comprehensive understanding of insurance policies, enabling accurate coverage assessments during claim evaluations.
- Managed multiple priorities simultaneously while maintaining focus on meeting deadlines amidst a fast-paced work environment.
Education
B.S. - Psychology, Human Resource Management
The University of Texas at Dallas
Richardson, TX05.2025
Skills
- Microsoft Office
- Interpersonal communication
- Attention to detail
- Adaptability
- Ethical leadership
- Innovation management
- Coaching and mentoring
- Creativity and innovation
- Planning and coordination
- Conflict resolution
Languages
Spanish
Professional Working
Timeline
Property Claims Intern
Liberty Mutual Insurance
05.2024 - 08.2024
Front of House Director
Chick-fil-A
03.2019 - Current
B.S. - Psychology, Human Resource Management
The University of Texas at Dallas
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