Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
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Jennifer Benavides

Porter,TX

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

5
5
years of professional experience
2
2
Languages

Work History

Front of House Director

Chick-fil-A Restaurants
09.2021 - 08.2023
  • Greet and welcome clients and visitors to restaurant
  • Managed over 30 calls per day, take messages, and assisted with any questions/ concerns
  • Trained new staff to company's expectations
  • Supervised and increased profits by developing, initiating and managing marketing activities for restaurant group sales
  • Developed daily schedules and floor plans for team
  • Correctly calculated inventory and ordered appropriate supplies
  • Ensured customer satisfaction by quickly fixing any issues
  • Adapted to needs at any given moment for restaurant needs
  • Efficiently process vendor invoices and maintain up-to-date system
  • Verified details of transactions, included funds available and total account balances
  • Matching invoices to relevant receipts
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Provided crisis management and intervention during emergency situations.

Team Member

Whataburger
11.2019 - 02.2020
  • Provide excellent customer service
  • Competently utilized POS to process customers orders, complete payments, and issue receipts
  • Assisted management with control of inventory and order stocking
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Senior Shift Lead

Menchie's Frozen Yogurt
11.2018 - 10.2019
  • Trained over 10 new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food preparation, production, and plating for quality control.
  • Controlled food costs and weekly managed inventory.
  • Planned and executed promotions and special events in close collaboration with management.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Built relationships with customers to encourage repeat business.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.

Education

High school diploma in education -

High School For Law And Justice
Houston, TX
05.2017

Skills

  • Account Executive - Payable and Receivables
  • Customer service
  • Attention to detail, accuracy, and timeliness
  • Adaptability and decision making
  • Microsoft Office Specialist: Word, Excel, and PowerPoint
  • Coordination of inventory
  • Issue Resolution
  • Workload Management
  • Accounting Support

Languages

Spanish
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Timeline

Front of House Director

Chick-fil-A Restaurants
09.2021 - 08.2023

Team Member

Whataburger
11.2019 - 02.2020

Senior Shift Lead

Menchie's Frozen Yogurt
11.2018 - 10.2019

High school diploma in education -

High School For Law And Justice

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Jennifer Benavides