Emma Grant

•Manage daily appointment scheduling and bookings using Meevo salon software, ensuring an efficient and seamless experience in a fast-paced, high volume salon environment.

•Process daily payments, maintain accurate transaction records, and oversee salon product and supply inventory, ensuring efficient restocking and smooth front-desk and salon floor operations.

• Deliver elevated, personalized guest experiences through professional phone, email, and in-person communication, ensuring strong client relationships and customer satisfaction.

•Resolve client concerns with professionalism and a solutions-oriented approach, maintaining the salon’s commitment to exceptional service.

• Collaborate with stylists and management to maintain a polished salon environment while training and mentoring new team members on salon procedures, guest relations, and operational standards.

• Created, edited, and published engaging social media content for the salon, promoting services, products, and team members.

•Recognized by management for consistent outstanding customer service, reliability, knowledge, and high sales performance, contributing to the salon’s growth.

• Greeted and welcomed guests, providing friendly and professional customer service.
• Educated clients on salon services, retail products, and pricing, offering personalized recommendations to meet their needs.
• Processed client payments accurately and efficiently, ensuring a smooth checkout experience.
• Maintained cleanliness and organization of reception area and waiting room.
• Opened and closed the reception area each day according to set guidelines.
• Developed a strong understanding of salon policies and procedures to ensure compliance and consistency.
• Accurately kept track of stylists hours and sent weekly reports assisting with payroll procedures.

• Collaborated with team members to streamline administrative processes, improving efficiency and supporting smooth daily office operations.
• Answered incoming calls, providing updates on payments, paperwork, and account status while ensuring clear and professional communication.
• Directed incoming calls to the appropriate departments ensuring timely assistance.
• Monitored office supplies inventory to maintain stock levels and prevent shortages.
• Managed outgoing mail and packages, including sorting correspondence, preparing shipments, and ensuring timely delivery.