Emma Guillory
Kountze
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
Work History
Waitress
Waffle House
Moss
06.2024 - 07.2025
- Provided friendly and efficient service to customers in a fast-paced environment.
- Assisted customers with menu selections and answered questions about ingredients.
- Took customer orders accurately and entered them into the point-of-sale system.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Maintained cleanliness of tables, utensils, and dining areas throughout shifts.
- Trained new staff on Waffle House procedures and customer service expectations.
- Handled customer complaints professionally, ensuring satisfaction with service provided.
- Served food and beverages promptly while ensuring quality presentation standards.
Cashier
Market Basket
Westlake
02.2024 - 06.2024
- Operated cash register and processed customer transactions efficiently.
- Provided excellent customer service and resolved inquiries promptly.
- Maintained clean and organized checkout area for a pleasant shopping experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Learned roles of other departments to provide coverage and keep store operational.
Sandwich Artist
SUBWAY®Restaurants
Sulphur
08.2022 - 12.2023
- Prepared fresh sandwiches according to customer specifications and company standards.
- Maintained cleanliness and organization of workstations and dining areas throughout shifts.
- Provided excellent customer service by greeting patrons and taking accurate orders.
- Operated food preparation equipment safely and efficiently while following health guidelines.
- Stocked ingredients and supplies to ensure efficient operations during busy periods.
- Collaborated with team members to maintain a positive work environment and effective communication.
- Monitored inventory levels to support timely restocking of essential items and products.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Maintained cleanliness of work area throughout shift.
- Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
Education
Sulphur High School
Sulphur, LASkills
- Customer service
- POS system operation
- Order accuracy
- Food safety compliance
- Menu knowledge
- Cash handling
- Sales promotion
- Team collaboration
- Inventory management
- Time management
- Problem solving
- Effective communication
- Active listening
- Conflict resolution
- Cleanliness
- Check payment processing
- Supply restocking
- Food safety
- Relationship management
- Food presentation
- Compliance standards
- Guest relations
- Attention to detail
- Food running
- Service prioritization
- Food spoilage prevention
- Basic math
- Verbal and written communication
- Reliability and punctuality
- Menu recommendations
- Upselling
Timeline
Waitress
Waffle House
06.2024 - 07.2025
Cashier
Market Basket
02.2024 - 06.2024
Sandwich Artist
SUBWAY®Restaurants
08.2022 - 12.2023
Sulphur High School