Emma Hablewitz
Manitowoc
Summary
Dynamic and results-oriented professional with extensive experience in customer service and financial transactions, notably at Shoreline Credit Union. Excelled in relationship building and problem-solving, enhancing customer satisfaction and operational efficiency. Skilled in cash handling and communication, consistently delivering superior support and driving positive outcomes.
Overview
2
2
years of professional experience
Work History
Member Service Representative
Shoreline Credit Union
06.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Balanced and maintained a cash drawer.
- Assisted members with account inquires and transactions.
- Made sure all the members needs were taken care of.
- Balancing VTMs and making sure TCRs are at the right cash levels.
- Scanned and sent checks.
- Helped coworkers with drawer variances, including doing drawer audits.
Retail Associate
T.J. Maxx
11.2022 - 05.2023
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Made sure that all customers were finding everything and had a smooth shopping experience.
Education
High School Diploma -
Valders High School
Valders, WI06-2024
Skills
- Customer service
- Time-Management
- Communication
- Problem Solving
- Cross-selling
- Payment processing
- Relationship building
- Financial transactions
- Customer support
- Cash Handling
- Phone Etiquette
Timeline
Member Service Representative
Shoreline Credit Union
06.2023 - Current
Retail Associate
T.J. Maxx
11.2022 - 05.2023
High School Diploma -
Valders High School
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