Digital creative with 10 years of sales management experience. Proficient in sales, graphic design, mass marketing, social media marketing and management, SEO, brand development, and company growth. Leader, innovator, problem solver.
Hi, I’m
Emma Hahn
Siloam Springs,AR
Summary
Overview
7
years of professional experience
Work History
Nino's Trading CompanyTontitown, AR
Sales and Social Media Manager
09.2023 - Current
Job overview
- Managed social media strategies for a 37K following- up to 15 posts per day on Facebook, FB Marketplace, and Instagram.
- Marketing strategy- designed and implemented campaigns to build brand awareness, increase foot traffic and drive sales.
- In-house graphic designer: built brand image from the ground up through eye-catching designs and creative copywriting
- Managed and trained sales staff to grow cash-in by 43% up from 2023, and margins by over 17% from 2023. Closing ratio maintained at 75-80% daily.
- Oversaw and facilitated all digital communication and online sales for 4 locations through Podium software
StarbucksSpringdale, AR
Shift Supervisor
07.2022 - 04.2023
Job overview
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
Furniture Row LLCSpringdale, AR
Manager
01.2020 - 06.2022
Job overview
- Exceeded yearly sales goals by 11% and improved profitability by cutting down discount ratios and delivery costs.
- Selected to attend sales management conference at corporate headquarters in Denver, Colorado and graduated from one week training class.
- Trained and mentored new and current employees to maximize team performance and achieve objectives.
- Managed day-to-day operations, including supervision and assignment delegation for an eight-member team.
- Led from the front on the sales floor- high performance closer.
Furniture Row LLCLittle Rock, AR
Manager in Training
09.2017 - 01.2020
Job overview
- Studied sales and retail management-completing written tests, essays, and daily retail operations under supervision
- Mastered sales techniques and was recognized as a high performance closer.
- Strategized store improvements and floor projects, delegating tasks among team through completion.
Education
John Brown UniversitySiloam Springs, AR
Some College (No Degree) from Digital Cinema
University Overview
Skills
- Sales- top performer annually Staff training, motivation, and sales strategy resulting in 43% increases
- Graphic Design, brand design, logo design
- Market research and SEO to drive traffic
- Social media management: Instagram, Facebook, TikTok, X, Pinterest
- Reels, moving graphics/animation, trending audio
- Website optimization, digital communication
- Marketing project design and management
- Rapport and relationship building
- Customer support and relations: experience with Podium, Birdeye, Constant Contact
- Strong written and verbal communication
Timeline
Sales and Social Media Manager
Nino's Trading Company
09.2023 - Current
Shift Supervisor
Starbucks
07.2022 - 04.2023
Manager
Furniture Row LLC
01.2020 - 06.2022
Manager in Training
Furniture Row LLC
09.2017 - 01.2020
John Brown University
Some College (No Degree) from Digital Cinema
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