Emma Hamilton
Lexington,KY
Summary
Dynamic leader with a proven track record at Campus Life & Style, enhancing resident satisfaction and achieving optimal occupancy levels. Excelled in marketing initiatives and customer relationship management, demonstrating exceptional multitasking and teamwork skills. Achieved significant improvements in financial performance and staff retention through strategic analysis and effective communication.
Overview
3
3
years of professional experience
Work History
Assistant General Manager
Campus Life & Style
Lexington
11.2021 - Current
- Supervised team performance to meet organizational goals.
- Manages resident satisfaction and staff retention.
- Analyzed market data YOY to increase RRG.
- Mediated disputes to enhance smooth living arrangements.
- Coordinated vendor schedules to guarantee timely unit preparation.
- Produce adequate leasing numbers to prelease.
- Ensured optimal occupancy levels, preserving NOI.
- Monitored financial performance to meet budgetary goals.
- Traveled to assist properties in other states & markets to hit leasing goals, and improve social media.
Server
First Watch
Lexington, KY
01.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated positive work environment and aided in training servers.
Airman
USAF
San Antonio, TX
07.2022 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bethlehem High School
Bardstown, KY05.2021
Skills
- Marketing initiatives
- Educated in Fair Housing Law
- Teamwork and collaboration
- Customer Relationship Management
- Multitasking
- 3 Years Turn Experience
- Adaptable
Timeline
Server
First Watch
01.2023 - 08.2023
Airman
USAF
07.2022 - 01.2023
Assistant General Manager
Campus Life & Style
11.2021 - Current
Bethlehem High School
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