Emma Hamlett
Iowa City
Summary
Dynamic Shift Manager and skilled 2D Animator with a proven track record at Heyns Ice Cream and as a self-employed professional. Excelled in problem-solving and team training, enhancing customer satisfaction and team efficiency. Expert in digital illustration and technical support, significantly boosting brand awareness through innovative graphics and animation.
Overview
10
10
years of professional experience
Work History
Shift Manager
Heyns Ice Cream
03.2023 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
2D Animator and Illustrator
Self Employed
10.2014 - Current
- Enhanced visual storytelling by designing and animating dynamic 2D characters, environments, and effects.
- Disassembled computers to perform diagnostics and check for repair needs.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Designed custom artwork for clients, meeting their creative vision and ensuring satisfaction with the final product.
- Utilized social media platforms proactively to promote personal brand awareness while engaging with potential clients or collaborators regularly.
Computer Repair Technician
Iowa City Highschool
08.2017 - 05.2021
- Disassembled computers to perform diagnostics and check for repair needs.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Regularly communicated with clients to provide status updates on ongoing repairs, maintaining transparency and building trust in our services.
- Enhanced customer satisfaction by providing timely and efficient computer repair services.
Education
Bachelor of Arts - 2D Animation
Rocky Mountain School of Art And Design
Denver, COSkills
- Computer assembly
- Hardware and software installation
- Technical support
- System upgrades
- Digital illustration
- Graphics and animation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Documented and resolved broken screens, keyboards and other broken laptop hardware which led to once unusable laptops to be usable again.
Timeline
Shift Manager
Heyns Ice Cream
03.2023 - Current
Computer Repair Technician
Iowa City Highschool
08.2017 - 05.2021
2D Animator and Illustrator
Self Employed
10.2014 - Current
Bachelor of Arts - 2D Animation
Rocky Mountain School of Art And Design
Similar Profiles
Noah BlecknerNoah Bleckner
Ice Cream Scooper at Justine's Ice Cream Parlour Ice Cream Parlour, St Michaels, MdIce Cream Scooper at Justine's Ice Cream Parlour Ice Cream Parlour, St Michaels, Md
Hasibul Hasan TalhaHasibul Hasan Talha
Trainee Sales Officer at DHAKA ICE CREAM INDUSTRIES LTD. (POLAR ICE CREAM)Trainee Sales Officer at DHAKA ICE CREAM INDUSTRIES LTD. (POLAR ICE CREAM)
M. A. MunimM. A. Munim
Senior Section Manager–HR & Compliance at Dhaka Ice Cream Industries Ltd. (Polar Ice Cream)Senior Section Manager–HR & Compliance at Dhaka Ice Cream Industries Ltd. (Polar Ice Cream)