Emma Hartsook
Council Bluffs,IA
Summary
Dedicated customer service professional with expertise in appointment management and patient communication. Enhances patient experiences by attentively addressing inquiries and promoting relevant merchandise. Experienced in merchandising, payment processing, and maintaining store areas. Strong organizational skills and a commitment to teamwork drive consistent, positive interactions.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Beauty Advisor
Ulta
Council Bluffs, Iowa
06.2023 - 05.2025
- Delivered exceptional customer service by promptly addressing inquiries and effectively resolving concerns to enhance customer satisfaction.
- Greeted customers at the store entrance and initiated friendly conversations to foster rapport and encourage a welcoming atmosphere.
- Collaborated with team members to ensure a seamless shopping experience for customers.
- Finalized purchases and processed payments.
Server/Bartender
Barleys
Council Bluffs, Iowa
04.2025 - 05.2026
- Provided excellent customer service in a fast-paced bar environment.
- Engaged customers in conversations, enhancing their overall experience and satisfaction.
- Engaged customers in friendly conversation to build rapport. with customers to provide enjoyable bar experience.
- Processed cash transactions accurately, ensuring smooth and efficient service.
Dental Receptionist
Children's Dentistry of Council Bluffs
Council Bluffs , IA
08.2026 - 09.2026
- Managed appointment scheduling through dental management software efficiently.
- Collected patient information and verified insurance details, ensuring accurate records for efficient processing.
- Answered patient questions by phone and in person professionally.
- Greeted patients warmly, fostering a welcoming environment for children.
Education
GED -
Iowa Western Community College
Council Bluffs, IA05-2028
High School Diploma -
Abraham Lincoln High School
Council Bluffs, IA05-2025
Some College (No Degree) - Pre Medicine
University of Nebraska, Lincoln
Lincoln, NESkills
- Customer service
- Appointment scheduling
- Data entry
- Sales techniques
- Team collaboration
- Customer engagement
- Problem solving
Certification
- CNA
Accomplishments
- All American Cheerleading
Timeline
Dental Receptionist
Children's Dentistry of Council Bluffs
08.2026 - 09.2026
Server/Bartender
Barleys
04.2025 - 05.2026
Beauty Advisor
Ulta
06.2023 - 05.2025
GED -
Iowa Western Community College
High School Diploma -
Abraham Lincoln High School
Some College (No Degree) - Pre Medicine
University of Nebraska, Lincoln