Summary
Overview
Work History
Education
Skills
References
Timeline
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Emma Hebert

Summary

Friendly and ambitious individual with a strong work ethic and attention to detail. Strong customer management and interpersonal skills that have resulted in promotion to service management. A dedicated team player known for collaborating effectively with colleagues and a genuine desire to learn from others.

Overview

6
6
years of professional experience

Work History

Customer Service Manager

Wakepilot Boat Rentals
07.2020 - 08.2023
  • Greeted and assisted customers with bookings and inquiries.
  • Conducted comprehensive safety briefings and provided watercraft operation instructions.
  • Test-drove and parked various watercraft, ensuring their readiness and security.
  • Acted as on-site supervisor, resolving customer conflicts and concerns effectively.
  • Collaborated with team members and assisted in training new staff.
  • Established team priorities, maintained schedules and monitored performance.

Summer Camp Counsellor

Okanagan Hockey Group
07.2017 - 08.2023
  • Coached and mentored children aged 7-15 in hockey skills and techniques on the ice.
  • Planned and executed a full day of group activities.
  • Developed and implemented age-appropriate hockey drills and exercises to facilitate skill improvement.
  • Ensured the safety and well-being of campers throughout the week, maintaining a high level of supervision and care.

Junior Disability Worker

Robin Hood Association
05.2019 - 11.2019
  • Provided personalized care and support to children with special needs, fostering a safe and inclusive environment.
  • Designed and led age-appropriate activities, including games, crafts, and outings, to enhance physical and cognitive development.
  • Collaborated with families to understand and meet each child's unique needs.

Education

Bachelor of Arts - Economics, Minor in Environmental Science

Union College
Schenectady, NY
06.2025

Skills

  • Client interaction
  • Problem-Solving
  • Decision Making
  • Team Building and Leadership
  • Time Management
  • Organization and efficiency

References

Kailee Quist: Wakepilot General Manager [250-802-5202]

Sean Beissel: OHG General Manager [780-903-1515]


Timeline

Customer Service Manager

Wakepilot Boat Rentals
07.2020 - 08.2023

Junior Disability Worker

Robin Hood Association
05.2019 - 11.2019

Summer Camp Counsellor

Okanagan Hockey Group
07.2017 - 08.2023

Bachelor of Arts - Economics, Minor in Environmental Science

Union College

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Emma Hebert