Summary
Overview
Work History
Skills
Accomplishments
Interests
Timeline
Generic

Kevin Lohman

Fort Collins,CO

Summary

Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach. Shifting employment focus to opportunities outside the office environment, open to physical, outdoor employment.

Overview

21
21
years of professional experience

Work History

Customer Service Manager

PERX INTERLINE VACATIONS
07.2007 - 07.2021
  • Managed a team of 25+ travel sales agents in a complex call center environment fostering a positive working atmosphere focused on teamwork, collaboration, attainment of sales goals and customer satisfaction.
  • Assumed ownership of escalated customer issues/complaints through to resolution prioritizing customer satisfaction, loyalty and profitability.
  • Increased efficiency and productivity through effective staff training regarding customer service protocols and resolution techniques.
  • Instrumental in identifying and interviewing new hire candidates for sales positions.
  • Represented company at vendor/industry trade shows reinforcing company value to customer base while enhancing vendor relationships.

Travel Agent Sales Consultant

Perx.com
05.2000 - 06.2006
  • Provided professional travel product recommendations to prospective clients on Cruises, All Inclusive Resorts, Luxury Hotels, European Touring and European River Cruising. Annual sales in excess of $850,000 - $1,000,000 annually.
  • Serviced/supported client reservation(s) from initial contact through to post travel conclusion.
  • Provided emergency contact support an actioned emergency plans when events dictated.
  • Resigned position in order to travel with open ended offer of future employment.

Skills

  • Client interaction

  • Strategic issue analysis

  • Proficient in Microsoft Outlook

  • Customer-focused

  • Call center operations

  • Policy enforcement

  • Complaint handling

  • Quality improvement

  • Coaching and mentoring

Accomplishments

United States Air Force 1987-1991

Military Police Gulf War Veteran


Interests

  • Hiking
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • DIY and Home Improvement
  • Outdoor Recreation
  • Kayaking

Timeline

Customer Service Manager

PERX INTERLINE VACATIONS
07.2007 - 07.2021

Travel Agent Sales Consultant

Perx.com
05.2000 - 06.2006

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Kevin Lohman